Water Damage Restoration Lead Technician

Neighborly Company and its affiliates; Mount Sidney (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401(k) match

Partial health insurance coverage

IICRC certifications & CE

Career growth & advancement

Leadership development

Overtime incentives

Team-oriented environment

Job summary

Rainbow Restoration in Virginia is seeking a Lead Emergency Services Technician to guide field crews in water mitigation, mold remediation, and emergency response. This hands-on leadership role combines field work with training and oversight to ensure high-quality results.

You will manage day-to-day operations, uphold IICRC standards, and coordinate equipment, safety, and client communication. Competitive pay, 401(k) with company match, and growth opportunities are offered.

Qualifications

• Direct restoration experience required.
• IICRC certifications preferred (WRT/ASD/AMRT).
• Leadership, crew lead, or supervisory experience preferred.
• Strong communication and customer service skills.
• Ability to travel statewide and work overtime as needed.

Responsibilities

• Lead and manage restoration crews safely on project sites.
• Respond to emergency losses involving water, mold, fire, and storms.
• Perform water mitigation and structural drying per IICRC standards.
• Train technicians in containment, demolition, and cleanup.
• Maintain safety, quality, and documentation for jobs.
• Coordinate equipment, scheduling, and on-site logistics.

Skills

Direct restoration

Leadership experience

Customer service

Communication skills

Safety leadership

Driver’s license

Job description

Are you looking for a career where you can make a difference in people’s lives and the community? Do you want variety in your job, where every day is different? Do you enjoy being part of a team while also leading others to achieve a common goal?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as a Lead Emergency Services Technician!

This is not just a job — it is an opportunity to build a long-term career within the Restoration Industry. We are looking for career-oriented individuals who are eager to lead by example, support technicians in the field, and continue growing into future leadership opportunities within our organization. Many of our Lead Technicians go on to become Project Managers and operational leaders within the company.

The ideal candidate is self-driven, enthusiastic, dependable, and motivated to make a quality difference within our territories while helping customers during some of the most difficult situations they may experience.

The hourly rate is based on cost of living within the assigned territory as well as previous experience and certifications. The pay range for this role is based on experience, certifications, and leadership background. With overtime and emergency response opportunities, motivated team members can earn an additional $3,000–$10,000 annually in overtime pay.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities
• Hands-On Leadership Development
• Opportunity for Overtime & Emergency Response Incentives
• Supportive Team-Oriented Environment

Position Summary

The Lead Emergency Services Technician plays a critical leadership role within the mitigation and restoration department, overseeing technicians in the field while actively participating in water mitigation, mold remediation, structural drying, demolition, and emergency response services.

This role is responsible for helping manage day-to-day job site operations, ensuring work is completed according to IICRC standards and company procedures, maintaining quality and safety standards, and supporting technicians through leadership and training in the field.

This is a hands-on leadership role — not a desk position. The ideal candidate is comfortable leading crews while actively working alongside the team during emergency response and mitigation projects.

Duties & Responsibilities

• Lead and manage small or large mitigation teams safely and effectively throughout restoration projects
• Respond to emergency losses involving water, mold, fire, storm, and other property damage
• Perform and oversee water mitigation services according to IICRC standards and Rainbow processes
• Become proficient in and help train technicians on structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Demonstrate strong technical knowledge regarding restoration procedures and mitigation best practices
• Operate restoration equipment including air movers, dehumidifiers, extraction units, moisture meters, and HEPA filtration systems
• Perform moisture mapping, job scoping, equipment calculations, photos, and required documentation for projects
• Monitor drying progress and maintain accurate moisture documentation and equipment tracking
• Establish and maintain schedules to ensure services are delivered efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and documentation
• Maintain accurate job documentation including notes, photos, sketches, moisture logs, and equipment counts
• Identify safety hazards, communicate risks, and establish measures to ensure the safety of occupants, technicians, and job sites
• Prepare rooms and work areas for mitigation activities including containment setup, staging areas, and equipment placement
• Inventory and load vehicles with equipment, products, and supplies needed for projects
• Ensure job sites remain clean, safe, organized, and compliant with OSHA standards and company procedures
• Support quality control efforts and ensure technicians are following proper restoration processes, PPE requirements, and hazardous material handling guidelines
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Assist with on-the-job training, mentorship, and development of technicians
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
• Travel throughout the state with potential overnight stays when needed to support operations
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Requirements & Skills

• Direct restoration experience required
• IICRC Certifications preferred including WRT, ASD, and/or AMRT
• Strong understanding of water mitigation, structural drying, and mold remediation processes
• Leadership, crew lead, or supervisory experience preferred
• Commitment to excellent customer service, attention to detail, and technical quality standards
• Not afraid to roll up your sleeves and get dirty
• Strong work ethic with a positive, team-oriented attitude
• Excellent communication, leadership, and customer service skills
• Ability to lead by example and support technicians in fast-paced environments
• Comfortable working in emergency response situations and changing conditions
• Ability to work independently while also leading and supporting a team
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
• Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
• Ability to work overtime, participate in on-call rotations, and travel statewide as needed

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, team-oriented culture where hard work, initiative, growth, and leadership are recognized and rewarded.

Every day presents a new challenge and an opportunity to help customers recover from unexpected property losses — and our team takes pride in making that happen.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.