Water Damage Restoration Field Supervisor

Neighborly Company and its affiliates; Ladson (SC); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Career Growth & Advancement

Leadership Development & Training

Overtime & Emergency Incentives

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration is seeking an Emergency Services Field Supervisor to lead field crews in mitigation and restoration, overseeing projects from water damage to mold remediation. The role blends hands-on work with leadership responsibilities to ensure safety, quality, and customer satisfaction.

Ideal candidates have direct restoration experience and IICRC credentials where possible, with strong communication and organizational skills.

Qualifications

• Direct restoration and water mitigation experience required.
• IICRC certifications preferred (WRT, ASD, AMRT).
• Strong communication, organization and leadership skills.
• Ability to lead crews while remaining hands-on in the field.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and oversee mitigation technicians on residential and commercial projects.
• Manage day-to-day field operations and job site coordination.
• Respond to emergency losses involving water, mold, fire, storm, and other damage.
• Perform and oversee water mitigation services per IICRC standards and Rainbow processes.
• Train technicians in structural drying, mold remediation, containment, and cleanup.
• Ensure safety, PPE compliance, and adherence to procedures.
• Document project scope, moisture readings, and equipment counts.

Skills

Direct restoration experience

Water mitigation experience

Leadership experience

Customer service

Communication

Problem-solving

Job description

Are you looking for a career where you can make a difference in people’s lives and the community? Do you want variety in your job, where every day is different? Do you enjoy leading teams while still rolling up your sleeves to help get the job done?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Emergency Services Field Supervisor!

This role is ideal for someone who has strong hands-on mitigation experience and is ready to take the next step into field leadership. This position bridges the gap between a Lead Technician and a Project Manager by helping oversee crews, support day-to-day field operations, ensure quality standards, and assist with job site coordination while continuing to work hands-on in the field.

We are looking for career-oriented individuals who are eager to continue growing within the Restoration Industry. This role offers strong potential for future advancement into Project Management and operational leadership opportunities within the company.

The ideal candidate is self-driven, organized, dependable, customer-focused, and motivated to make a quality difference within our territories while helping lead teams through emergency response and restoration projects.

The hourly rate is based on cost of living within the assigned territory as well as previous experience and certifications. The pay range for this role is based on experience, certifications, and leadership background. With overtime and emergency response opportunities, motivated team members can earn significant additional income annually.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities
• Leadership Development & Hands-On Training
• Opportunity for Overtime & Emergency Response Incentives
• Supportive Team-Oriented Environment

Position Summary

The Emergency Services Field Supervisor plays a key leadership role within the mitigation and restoration department, helping oversee technicians, job sites, operational workflows, and restoration quality throughout residential and commercial mitigation projects.

This role focuses heavily on water mitigation, structural drying, mold remediation, demolition, containment, and emergency response services while supporting crews in the field and helping ensure projects are completed safely, efficiently, and according to company and IICRC standards.

This is a hands-on leadership role - not a desk-only position. The ideal candidate is comfortable leading crews while actively working alongside technicians during emergency response and mitigation projects.

Duties & Responsibilities

• Lead and oversee mitigation technicians on residential and commercial restoration projects
• Help manage day-to-day field operations and job site coordination throughout emergency service projects
• Respond to emergency losses involving water, mold, fire, storm, and other property damage
• Perform and oversee water mitigation services according to IICRC standards and Rainbow processes
• Assist with supervising and training technicians on structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Ensure technicians are following proper restoration procedures, safety standards, PPE requirements, and company expectations
• Perform moisture mapping, equipment calculations, photos, job scoping, and required project documentation
• Monitor drying progress and maintain accurate moisture readings, equipment counts, and job documentation
• Establish and maintain schedules to ensure services are delivered efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and project updates
• Identify safety hazards and establish measures to ensure the safety of occupants, technicians, and job sites
• Prepare rooms and work areas for mitigation activities including containment setup, staging areas, and equipment placement
• Inventory and load vehicles with equipment, products, and supplies needed for projects
• Ensure job sites remain clean, organized, and compliant with OSHA standards and company procedures
• Support quality control inspections and operational accountability in the field
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Assist leadership with technician development, on-the-job training, and operational support
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
• Travel throughout state with potential overnight stays when needed to support operations
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Requirements & Skills

• Direct restoration and water mitigation experience required
• Previous leadership, crew lead, or field supervision experience preferredIICRC Certifications preferred including WRT, ASD, and/or AMRT
• Strong understanding of water mitigation, structural drying, mold remediation, and restoration processes
• Commitment to excellent customer service, attention to detail, and technical quality standards
• Strong organizational, leadership, and problem-solving abilities
• Ability to lead by example and support teams in fast-paced environments
• Comfortable managing crews while remaining hands-on in the field
• Excellent communication and customer service skills
• Not afraid to roll up your sleeves and get dirty
• Strong work ethic with a positive, team-oriented attitude
• Eagerness to continue learning and growing within the Restoration Industry
• Computer literate with working knowledge of mobile technology, operational systems, and documentation platforms
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
• Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
• Ability to work overtime, participate in on-call rotations, and travel statewide as needed

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, team-oriented culture where hard work, initiative, leadership, and growth are recognized and rewarded.

Every day presents a new challenge and an opportunity to help customers recover from unexpected property losses - and our team takes pride in making that happen.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.