Water Control Center Supervisor

Strategic Government Resources, Inc.; Georgetown (TX); On-site; USD 106,000 - 133,000; Full time

Job summary

Strategic Government Resources, Inc. seeks an experienced supervisor to oversee Georgetown's water distribution operations, monitoring SCADA, managing pressures, and coordinating emergency responses.

The role emphasizes public health and regulatory compliance while guiding a team of utility operators. Responsibilities include coordinating outages, optimizing system performance, and communicating with executives and field staff to ensure reliable service and water quality in the city.

Qualifications

• Must possess a high school diploma or equivalent.
• Five (5) years of progressively responsible experience in water distribution operations, treatment operations, or utility system control with two years of supervisory or lead position.
• Experience coordinating emergency response and utility restoration activities.

Responsibilities

• Monitor and control the City’s potable water distribution system using SCADA.
• Maintain system pressures throughout all pressure zones.
• Monitor storage tank levels and coordinate pumping operations.
• Coordinate operation of booster pump stations, PRVs, and other critical assets.
• Monitor system flows, pressures, pump status, alarms, and water quality indicators.
• Coordinate planned operational changes with Water Operations and Engineering.
• Optimize system operations to improve efficiency while maintaining service reliability.
• Coordinate response to water main breaks and service interruptions.
• Dispatch field personnel and coordinate restoration activities.
• Maintain situational awareness during emergencies and prepare operational briefings.

Skills

SCADA operation

Team leadership

Water system troubleshooting

Hydraulic analysis

Emergency response coordination

Customer communication

Technical report writing

Incident management

Problem solving

SOP creation and revision

Root cause analysis

Education

High school diploma or equivalent

Texas Class C Water Distribution License or higher

Texas Surface Water Treatment License (preferred)

ICS 100 and 200 (preferred)

Valid Class C Texas driver’s license

Tools

SCADA systems

GIS mapping

Asset Management systems

Job description

Responsible for the safe, reliable, and efficient operation of Georgetown's water distribution system through continuous monitoring and control of the City's water infrastructure. Oversees all aspects of water system operations including SCADA monitoring, storage tank management, pressure zone control, valve operations, emergency response coordination, outage management, and operational communications. Supervises Utility System Operators and ensures all activities prioritize public health, employee safety, environmental stewardship, regulatory compliance, and exceptional customer service.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Water Distribution System Operations

• Monitor and control the City's potable water distribution system using SCADA.
• Maintain system pressures throughout all pressure zones.
• Monitor storage tank levels and coordinate pumping operations.
• Coordinate operation of booster pump stations, pressure reducing valves (PRVs), and other critical system assets.
• Monitor system flows, pressures, pump status, alarms, and water quality indicators.
• Coordinate planned operational changes with Water Operations and Engineering.
• Optimize system operations to improve efficiency while maintaining service reliability.

Outage Management and Emergency Response

• Coordinate response to water main breaks, pressure loss events, service interruptions, and water quality incidents.
• Dispatch field personnel and coordinate restoration activities.
• Maintain situational awareness during emergency events.
• Prepare operational briefings for executive leadership.
• Participate in Emergency Operations Center (EOC) activations.

SCADA Operations

• Monitor the City's SCADA system 24 hours per day.
• Identify abnormal operating conditions and initiate appropriate response.
• Verify alarm accuracy and report instrumentation or communication failures.
• Coordinate with Operational Technology staff regarding SCADA improvements.
• Assist with testing of new control strategies and system upgrades.

Water Quality Protection

• Monitor chlorine residuals, turbidity, storage tank turnover, and water age indicators.
• Coordinate operational changes to maintain regulatory compliance.
• Notify appropriate personnel of abnormal water quality conditions.
• Support implementation of water quality investigations.

Customer Service

• Serve as the operational point of contact during distribution system emergencies.
• Provide timely outage information to customer service representatives.
• Maintain communication with emergency responders, internal departments, and executive leadership.
• Coordinate restoration updates for public communication.

System Reliability

• Analyze system performance trends.
• Monitor pressure and storage reliability metrics.
• Support development of operational improvements.
• Participate in after-action reviews following major events.
• Recommend operational improvements to enhance system resilience.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, training and Experience Guidelines

Must possess a high school diploma or equivalent. Five (5) years of progressively responsible experience in water distribution operations, treatment operations, or utility system control with two years of supervisory or lead position. Experience coordinating emergency response and utility restoration activities.

KNOWLEDGE OF

• Water distribution system operations
• Hydraulic principles
• Pump station operations
• Pressure zone management
• Storage tank operations
• Water quality monitoring
• SCADA systems
• Distribution Automation
• GIS mapping
• Asset Management systems
• TCEQ drinking water regulations
• Safe Drinking Water Act
• Emergency Management (ICS/NIMS)
• Utility communications systems
• Microsoft Office Suite

SKILLS

• Water system troubleshooting
• Hydraulic analysis
• Critical decision making
• Emergency response coordination
• SCADA operation
• Team leadership
• Technical report writing
• Customer communication
• Root cause analysis
• Problem solving
• Incident management
• Standard Operating Procedure (SOP) creation and revision

LICENSES AND CERTIFICATION REQUIREMENTS

• Texas Class C Water Distribution License or higher
• Texas Surface Water Treatment License (preferred)
• Incident Command System (ICS) 100 and 200 (preferred)
• Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three (3) year driving history.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls.

Hiring Range: $106,408.12 - $133,307.20, annually.

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