Water Conservation Program Specialist

City of Aurora, CO; Aurora (CO); On-site; USD 34,000 - 42,000; Part time

Benefits offered by this job

Competitive compensation

Light rail nearby

On-site fitness center

Well-being programs

Job summary

The City of Aurora, CO is seeking a Water Conservation Program Specialist with Aurora Water to promote conservation through community outreach and customer education. You will help enforce watering restrictions and monitor water use while documenting interactions and outcomes.

This hourly role involves field work, collaboration with residents and contractors, and maintaining records to support the Water Management Plan.

Qualifications

• High school diploma or GED required.
• Two years in customer service, public contact, field services, utilities, or related work with the public.
• Conflict resolution experience preferred.
• Basic knowledge of water conservation principles and irrigation a plus.
• Bilingual preferred but not required.

Responsibilities

• Educates customers on water conservation practices.
• Makes contact with customers, HOAs, and contractors about water use.
• Enforces watering restrictions per Water Management Plan.
• Maintains records and prepares reports on customer interactions.
• May perform residential irrigation and soil inspections.
• Performs other duties as assigned.

Skills

Communication

Conflict resolution

Recordkeeping

Computer skills

Written communication

AMI data access

Mobile devices

Education

High school diploma or GED

Tools

Microsoft Excel

Mobile devices

AMI data

Job description

JOB LOCATIONAurora, Colorado 80016-2946City of Aurora, ColoradoIt is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse communityCompetitive total compensation packageWell-Funded General Employees Retirement PlanLight rail station minutes awayOn-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancementAccess to innovation workspacesPRIMARY DUTIES & RESPONSIBILITIESSalary to be commensurate with experienceThe hiring range for this position is $24.35 - $30.43 per hour.The deadline to submit an application to this position is September 23rd, 2026. However, it is subject to close at any time once a qualified pool of applications is obtained.This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace ActOverview of Department / Position:Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs.The Water Conservation Program Specialist promotes Aurora Water conservation initiatives and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Aurora Water Management Plan.Primary Duties & Responsibilities:Advocates water conservation by educating customers through outreach effortsMakes contact with customers, homeowners associations, and contractors regarding water use issuesSeeks compliance with City of Aurora codes relating to waste of waterMaintains patrols of the city looking for violations and responding to complaints that have been received about water wasteEngages customers utilizing AMI data to correct high-use and leaksEnforces watering restrictions set by the Water Management Plan of the Water DepartmentMaintains records and prepares reports on customer interactionsMay perform residential irrigation and soil inspectionsPerforms other duties as assignedThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.MINIMUM QUALIFICATIONS & WORKING CONDITIONSAn equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education:High school diploma or GEDExperience:Two (2) years of experience in customer service, public contact, field services, utilities, or a related area involving interaction with the publicPreferred Experience:Experience in conflict resolution and navigating difficult conversationsGeneral knowledge of irrigation systems, irrigation repair, and practices associated with water conservationBilingual preferred but not requiredKnowledge:Basic knowledge of customer service practicesBasic knowledge of water conservation principlesGeneral understanding of irrigation systems or outdoor water useBasic knowledge of recordkeeping practicesSkills:Skill in communicating technical information clearly and effectively to diverse audiencesSkill in conflict resolution and de-escalation during enforcement or compliance discussionsSkill in documenting interactions and maintaining accurate recordsSkill in using basic computer programs and mobile devicesSkill in resolving routine customer concernsAbilities:Ability to establish and maintain effective working relationships with employees, citizens, and contractorsAbility to communicate effectively both verbally and in writingAbility to explain watering restrictions and conservation practices to customersAbility to apply municipal codes and watering restrictions consistently and fairlyAbility to work independently in field settings while maintaining accountabilityAbility to analyze water usage trends and identify potential leaks or wasteAbility to maintain records and logs, and perform activities common to assigned job functionsAbility to thrive both independently and in a team settingLicenses and/or Certificates:Must possess a valid Colorado driver’s license and be able to operate a city vehicle, or otherwise demonstrate ability to meet the transportation requirements of the positionWORKING CONDITIONSEssential Personnel:When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.Physical Demands:Moderate physical work that involves moving no more than 50 pounds at a time with or without assistanceFrequently performs activities requiring a full range of body movement including bending, stooping, kneeling, pushing, pulling, and climbingHand/eye and hand/foot coordination for operation of equipment and vehiclesVision for reading gauges and written instructionsHearing/listening for instructions and warning signalsSpeech communication to communicate with employees and citizensWork Environment:Works primarily outdoors with exposure to all weather conditions, noise, dust, and fumesLong periods of driving time (up to 8 hours per day) throughout the cityA small amount of work time will be indoors performing administrative tasksEquipment Used:Desktop, tablet, radio, cell phone; equipment and vehicles common to utilities maintenance functionsUses standard office equipment including personal computer and common office software such as email, internet, Word, and ExcelThis position may require the use of personal equipment (e.g. vehicle, cell phone, etc.) in the course of employmentThe city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.Drug Testing, Thorough Criminal Background Check, and Employment References:As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.Employment references will be conducted on finalists for City of Aurora vacancies.