Water Conservation Program Specialist

City of Aurora; Aurora (CO); On-site; USD 69,773,000 - 87,194,000; Full time

Job summary

The City of Aurora's Water Conservation program seeks a dedicated professional to educate customers on conservation methods and enforce watering restrictions under the Water Management Plan. You will engage with residents, HOAs, and contractors, using AMI data to identify leaks and high usage, and maintain clear records of interactions.

Based in Aurora Water, the role supports ongoing water efficiency efforts, performs field inspections as needed, and assists with documenting program results

Qualifications

• High school diploma or GED required.
• 2 years of experience in customer service/public interaction.
• Knowledge of water conservation principles preferred.

Responsibilities

• Advocates water conservation by educating customers through outreach efforts.
• Makes contact with customers, homeowners associations, and contractors regarding water use issues.
• Seeks compliance with City of Aurora codes relating to waste of water.
• Maintains patrols of the city looking for violations and responding to complaints that have been received about water waste.
• Engages customers utilizing AMI data to correct high-use and leaks.
• Enforces watering restrictions set by the Water Management Plan of the Water Department.
• Maintains records and prepares reports on customer interactions.
• May perform residential irrigation and soil inspections.
• Performs other duties as assigned.

Skills

Communication

Conflict resolution

Recordkeeping

Customer service

Field work

Education

High school diploma or GED

Tools

Excel

Word

Job description

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Job Location

Aurora, Colorado 80016-2946

Why Work for Aurora?

• Make a difference in the lives of real people every day


• Diverse community


• Competitive total compensation package


• Well-Funded General Employees Retirement Plan


• Light rail station minutes away


• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement


• Access to innovation workspaces

Primary Duties & Responsibilities

Salary to be commensurate with experience.

The hiring range for this position is $24.35 - $30.43 per hour.

The deadline to submit an application to this position is September 23rd, 2026. However, it is subject to close at any time once a qualified pool of applications is obtained.

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

Overview Of Department / Position

Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs.

The Water Conservation Program Specialist promotes Aurora Water conservation initiatives and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Aurora Water Management Plan.

Primary Duties & Responsibilities

• Advocates water conservation by educating customers through outreach efforts


• Makes contact with customers, homeowners associations, and contractors regarding water use issues


• Seeks compliance with City of Aurora codes relating to waste of water


• Maintains patrols of the city looking for violations and responding to complaints that have been received about water waste


• Engages customers utilizing AMI data to correct high-use and leaks


• Enforces watering restrictions set by the Water Management Plan of the Water Department


• Maintains records and prepares reports on customer interactions


• May perform residential irrigation and soil inspections


• Performs other duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Minimum Qualifications & Working Conditions

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

• High school diploma or GED

Experience

• Two (2) years of experience in customer service, public contact, field services, utilities, or a related area involving interaction with the public

Preferred Experience

• Experience in conflict resolution and navigating difficult conversations


• General knowledge of irrigation systems, irrigation repair, and practices associated with water conservation


• Bilingual preferred but not required

Knowledge

• Basic knowledge of customer service practices


• Basic knowledge of water conservation principles


• General understanding of irrigation systems or outdoor water use


• Basic knowledge of recordkeeping practices

Skills

• Skill in communicating technical information clearly and effectively to diverse audiences


• Skill in conflict resolution and de-escalation during enforcement or compliance discussions


• Skill in documenting interactions and maintaining accurate records


• Skill in using basic computer programs and mobile devices


• Skill in resolving routine customer concerns

Abilities

• Ability to establish and maintain effective working relationships with employees, citizens, and contractors


• Ability to communicate effectively both verbally and in writing


• Ability to explain watering restrictions and conservation practices to customers


• Ability to apply municipal codes and watering restrictions consistently and fairly


• Ability to work independently in field settings while maintaining accountability


• Ability to analyze water usage trends and identify potential leaks or waste


• Ability to maintain records and logs, and perform activities common to assigned job functions


• Ability to thrive both independently and in a team setting

Licenses And/or Certificates

• Must possess a valid Colorado driver’s license and be able to operate a city vehicle, or otherwise demonstrate ability to meet the transportation requirements of the position

WORKING CONDITIONS

Essential Personnel

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands

• Moderate physical work that involves moving no more than 50 pounds at a time with or without assistance


• Frequently performs activities requiring a full range of body movement including bending, stooping, kneeling, pushing, pulling, and climbing


• Hand/eye and hand/foot coordination for operation of equipment and vehicles


• Vision for reading gauges and written instructions


• Hearing/listening for instructions and warning signals


• Speech communication to communicate with employees and citizens

Work Environment

• Works primarily outdoors with exposure to all weather conditions, noise, dust, and fumes


• Long periods of driving time (up to 8 hours per day) throughout the city


• A small amount of work time will be indoors performing administrative tasks

Equipment Used

• Desktop, tablet, radio, cell phone; equipment and vehicles common to utilities maintenance functions


• Uses standard office equipment including personal computer and common office software such as email, internet, Word, and Excel


• This position may require the use of personal equipment (e.g. vehicle, cell phone, etc.) in the course of employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:

Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, And Employment References

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.