Lead Water & Fire Mitigation Technician

PuroClean of Central Denver; Albuquerque (NM); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Professional development assistance

Employee discount

Job summary

PuroClean of Albuquerque is seeking an experienced Water & Fire Mitigation Supervisor/Lead Technician to take ownership of field operations and mentor team members. You will lead residential and commercial water, fire, smoke, and mold mitigation projects, supervise technicians, and manage jobs from response to completion, ensuring safety and high-quality workmanship.

The role requires strong customer service, excellent communication, and the ability to coordinate with office and management

Qualifications

• Restoration industry experience required.
• Previous supervisor, crew chief, or lead technician experience preferred.
• Strong water mitigation and structural drying knowledge.
• Fire/smoke and mold remediation experience.
• Strong leadership and problem-solving ability.
• Excellent customer service and communication skills.
• Strong documentation and organizational skills.
• Ability to manage multiple jobs and priorities.
• Reliable, punctual, professional, and accountable.
• Comfortable making decisions and taking ownership in the field.
• Willing to lead from the front and work alongside the team.
• Valid driver's license and acceptable driving record.
• IICRC WRT preferred. ASD, AMRT, FSRT, and additional IICRC certifications are a plus.

Responsibilities

• Lead residential and commercial water, fire, smoke, and mold mitigation projects.
• Supervise and work alongside mitigation technicians.
• Manage jobs from initial response through mitigation completion.
• Evaluate losses and determine appropriate mitigation and drying procedures.
• Set up, monitor, and adjust drying equipment.
• Coordinate technicians, equipment, and daily job activities.
• Maintain accurate documentation including photos, moisture readings, equipment logs, job notes, and daily progress.
• Communicate with customers, explain the mitigation process, answer questions, and obtain work authorizations.
• Work closely with our office, estimating, and management teams.
• Maintain safe, clean, and organized jobsites, vehicles, and equipment.
• Train, coach, and hold technicians accountable.
• Deliver exceptional customer service on every project.
• Participate in the company's rotating on-call schedule for emergency losses.

Job description

PuroClean of Albuquerque is seeking an experienced Water & Fire Mitigation Supervisor/Lead Technician to take ownership of field operations and mentor team members. You will lead residential and commercial water, fire, smoke, and mold mitigation projects, supervise technicians, and manage jobs from response to completion, ensuring safety and high-quality workmanship.

The role requires strong customer service, excellent communication, and the ability to coordinate with office and management