Wash & Pack Supervisor of Operations

2139 Gate Gourmet, Inc; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gate Gourmet in Los Angeles, USA, seeks an experienced supervisor to lead a 30+ hourly workforce in a unionized setting. The role focuses on safety, quality, and regulatory compliance, while controlling labor and material costs to meet production goals.

The position requires strong leadership, effective communication, and the ability to manage budgets, attend compliance reviews, and drive continuous improvements in a high-volume food production environment.

Qualifications

• Supervises 30+ hourly employees in a unionized environment.
• Ensures compliance with HACCP, FDA, USDA and safety regulations.
• Prepares management reports on attendance, HACCP and labor.
• Maintains quality and safety per customer specifications.

Responsibilities

• Oversees quality production standards and adherence to regulations.
• Trains and monitors staff on procedures to maximize productivity.
• Manages staffing levels and call-ins for coverage.
• Monitors daily manpower planning and schedules employees.

Skills

Leadership

Staff supervision

HACCP compliance

Regulatory compliance (FDA/USDA)

Budget and cost control

Team communication

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

ERP software

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising thirty plus food production employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed and are responsible for labor and Material cost controls.

Main Duties and Responsibilities:

• Ensures quality production standards are followed and maintained.
• Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with company policies and procedures.
• Prepares management reports (ex. attendance, HAACCP and labor), as required.
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
• Ensures that all products are coded according to Gate Gourmet procedures.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Responsible for maintaining daily temperature logs and other logs and reports as required.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Controls material cost and other controllable costs.
• Maintains all financial goals related to productivity, overtime, labor goals and hours per flight.
• Works with management staff to improve performance of the unit.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications Education:

High School Diploma or GED required. Associates degree preferred.

Work Experience:

2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

Technical Skills:

Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. Current or previous labor relations experience is a plus, but not required. Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train others required. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills with working knowledge of Microsoft Office products required. Ability to obtain ServSafe Certification required. ServSafe Certified preferred Language / Communication Skills: Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions Geographic Responsibility:

Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt

Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD Organization Structure Direct Line Manager (Title): Manager, Ops, PP & WP Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Up to 45, average of 14 (Union employees) Number of Dotted Line Reports: N/A Estimated Total Size of Team: Up to 45

Gate Group Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 11/07/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.