Operations Supervisor

Gate Gourmet; Honolulu (HI); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Disability insurance

Employee Assistance Program

Employee Discounts

Free hot healthy meals

Job summary

Gate Gourmet is seeking a motivated supervisor to oversee multiple kitchen departments and ensure safety compliance across external areas. The role includes managing 30+ hourly staff, coordinating transportation, and driving on-time flight service.

Requirements include a High School Diploma or GED, 2+ years supervisory experience in high-volume settings, and ServSafe certification. The position offers full-time employment in Hawaii with benefits.

Qualifications

• Requires strong leadership and staff supervision abilities.
• Must follow all safety policies and procedures.
• Experience in high-volume food production or catering is preferred.
• Proven ability to manage labor and scheduling effectively.

Responsibilities

• Supervise employees across multiple kitchen departments to ensure efficient operation.
• Monitor and enforce safety compliance for all areas served by Gate Gourmet.
• Coordinate transportation routing and flight delivery schedules to meet departure times.
• Collaborate with maintenance to ensure preventive machinery maintenance and timely repairs.
• Conduct inventory of products and materials to minimize waste and control costs.
• Prepare end-of-month Projections and management reports (attendance, HAACP and labor).

Skills

Leadership

Staff supervision

Food safety

Labor scheduling

Inventory control

Training

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Associates degree preferred

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation. This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers.

Annual Hiring Range: $64, 000

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
• Supervises and supports lower management/supervisors on daily operations.
• Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
• Effectively interfaces and coordinates between customers and employees.
• Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Ensures employees complete all company required training including but not limited to ServSafe Compliance with all company required policies, procedures and processes including but not limited to required training.

Qualifications Education

• High School Diploma or GED required.
• Associates degree preferred.

Work Experience

• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

Technical Skills

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
• Current or previous labor relations experience is a plus, but not required.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train others required.
• Must have the ability to give negative and positive feedback to employees on a daily basis.
• Excellent time management skills required.
• Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills with working knowledge of Microsoft Office products required.
• Ability to obtain ServSafe Certification required.
• ServSafe Certified preferred.

Language / Communication Skills

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
• Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

Geographic Responsibility: USA Type of Employment: Full-Time Travel %: No Exemption Classification: Exempt Internal Relationships: TBD External Relationships: TBD Work Environment / Requirements of the Job: Normal work environment Budget / Revenue Responsibility: USD Organization Structure Direct Line Manager (Title): Manager, Ops, Unit/Transport Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Up to 45, average of 14 (union employees, Asst, Ops, Meal Ordering) Number of Dotted Line Reports: N/A Estimated Total Size of Team: Up to 45

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 11/06/2026

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If you want to be part of a team that helps make travel and culinary memories, join us!

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.