Quality Assurance Assistant

Gate Gourmet; Seattle (WA); On-site; USD 60,000 - 75,000; Full time

Job summary

gategroup is seeking a motivated individual to oversee HACCP logs in the Hot Foods Production unit in Seattle. You will ensure logs are completed per policy and that FDA processes are followed, supporting audits and compliance.

Responsibilities include temperature checks, hygiene monitoring, and timely communication of deviations to the production manager. Strong attention to detail and customer service experience are valued.

Qualifications

• High School graduate or equivalent with related discipline experience.
• In-Flight catering experience is highly desired.
• Experience in a customer service environment is preferred.
• ServSafe training and certification required once hired.
• Excellent oral and written communication skills.

Responsibilities

• Oversee HACCP logs in Hot Foods Production and ensure completion per policy.
• Ensure FDA processes are followed and audits are supported.
• Conduct temperature checks and monitor food safety standards.
• Maintain log books, hygiene, and sanitation practices.
• Communicate deviations to production management immediately.
• Support internal and government audits to meet compliance.

Skills

Communication skills

Customer service experience

Detail oriented

Education

High School diploma or equivalent

Tools

ServSafe certification

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed.

Main Duties and Responsibilities

• Conducts temperature checks on products and ensures that all HAPPC, and FDA rules and regulations are followed along with managing the units log books.
• Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed
• Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy
• Checks temperature of food prior to moving the food into the refrigeration system
• Randomly checks temperature of foods to verify that company policies are followed
• Monitors personal hygiene
• Supports customer audits and government audits to meet compliance
• Monitors company policies and procedures and notifies management of issue if they arise
• Responsible for safety, quality and compliance to customer specification
• Monitors equipment for cleanliness and sanitation
• Completes HACCP logs
• Communicates product deviation to the unit production manager immediately
• Ensures proper color code are applied to the product

Qualifications

• Education: High School graduate or equivalent with experience in related discipline required
• Work Experience: In-Flight catering experience is highly desired
• Experience in a customer service environment is preferred
• Technical Skills: (Certification, Licenses and Registration) ServSafe training and certification required once hired
• Language / Communication Skills: Excellent oral and written communication skills

Job Dimensions

• Geographic Responsibility: Unit
• Type of Employment: Full time
• Travel %: None
• Exemption Classification: Non-exempt

Internal Relationships

• Hot Food kitchen

External Relationships

• N/A

Work Environment / Requirements of the Job

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision

Organization Structure

• Direct Line Manager (Title): QA/Manager/Production Manager
• Dotted Line Manager (Title, if applicable): N/A
• Number of Direct Reports: 0
• Number of Dotted Line Reports: 0
• Estimated Total Size of Team: 1

Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Values to be Successful in the Position

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 11/27/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.