Warranty & Technical Support Technician I

Atlas Carts; Williston (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Atlas Carts is seeking a Warranty Specialist & Technical Support Level 1, onsite at the Atlas Carts Manufacturing Facility. The role focuses on front-line dealer and customer inquiries, warranty administration, issue intake, parts identification, and service coordination.

This entry-level to developing technical position emphasizes structured training, product knowledge, and hands-on exposure to Atlas vehicle systems, with escalation to Level 2 as needed.

Qualifications

• 4-year degree preferred, but not required. Equivalent hands-on mechanical, technical, or automotive/powersports industry experience will be strongly considered and accepted in lieu of a formal degree.
• 1-3 years of customer support, mechanical, electrical, automotive, golf cart, UTV, powersports, or related experience preferred. Entry-level candidates with strong technical aptitude and relevant training may be considered.
• Basic understanding of mechanical and low-voltage electrical systems. Familiarity with multimeters, wiring diagrams, lithium batteries, or BMS systems is preferred; willingness and ability to learn are required.
• Strong data-entry and general computer skills. Familiarity with Excel, Google Sheets, Google Slides, CRM, ERP, or ticketing systems is preferred.

Responsibilities

• Receive calls and emails, create accurate service tickets, categorize symptoms, and collect required information.
• Use troubleshooting guides and service manuals to resolve routine mechanical and electrical concerns; escalate complex issues with documentation.
• Review warranty submissions for completeness and process routine claims per policy.
• Identify replacement parts using diagrams and coordinate fulfillment with shipping and internal teams.
• Participate in structured training and learn vehicle systems and testing methods.
• Provide clear, patient instructions for routine diagnostic and repair steps by phone, email, or video; escalate complex decisions to Level 2.

Skills

Customer support

Mechanical aptitude

Electrical systems

Communication

Data entry

Education

4-year degree or equivalent hands-on experience

Tools

CRM software

ERP software

Ticketing systems

Multimeters

Wiring diagrams

Lithium batteries

Job description

Atlas Carts is seeking a Warranty Specialist & Technical Support Level 1, onsite at the Atlas Carts Manufacturing Facility. The role focuses on front-line dealer and customer inquiries, warranty administration, issue intake, parts identification, and service coordination.

This entry-level to developing technical position emphasizes structured training, product knowledge, and hands-on exposure to Atlas vehicle systems, with escalation to Level 2 as needed.