Warranty Supervisor

BorgWarner; Royal Pines (NC); On-site; USD 115,000 - 162,000; Full time

Job summary

BorgWarner Arden campus in Arden, NC, leads warranty management across the site, driving field failure analysis and cost reduction while partnering with Quality, Engineering, and Customer teams.

The role focuses on prevention, data-driven decisions, and strong leadership to improve product reliability and customer satisfaction within a global mobility solutions company.

Qualifications

• Lead warranty management across plant with 8D and corrective actions.
• Analyze claims, field failures, and service data to identify risks.
• Coordinate warranty reviews with leadership and customer teams.
• Develop KPI dashboards and cost reduction strategies.
• Mentor warranty technicians and drive prevention-focused culture.

Responsibilities

• Lead the plant warranty management process and ensure effective execution of corporate, customer, and site warranty requirements.
• Analyze customer warranty claims, returned parts, field failures, service data, teardown results, and warranty databases to identify emerging risks and repeat failure patterns.
• Maintain visibility of open warranty issues, including top warranty concerns, field returns, warranty 8Ds, corrective actions, and customer response status.
• Drive reduction of warranty incidents / R/1000, repeat failures, and current or future customer field exposure.
• Facilitate warranty review meetings and communicate risks, trends, and performance updates to plant leadership and regional or global warranty forums.

Skills

Warranty management

Cross-functional leadership

Data analysis

Quality focus

Education

Bachelor's degree in Engineering

Tools

Excel

Power BI

Job description

Position Warranty Supervisor

Location Arden, NC

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner, we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe the health and safety of our employees are a top priority.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future. We offer positions locally and globally with over 80 locations in 19 countries. If this position energizes you and you feel you can help us achieve our mission and vision, you may see the list of requirements and feel you do not meet all of them. However, remember that BorgWarner thinks differently. If your qualifications align with the majority of those outlined in this job description.

Pay & Benefits

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

Salary Range: $115,200 - $162,000

Job purpose

The BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina. The Warranty Supervisor leads the site warranty management process and serves as the site owner for warranty performance, field failure analysis, warranty cost reduction, customer warranty issue resolution, and field-risk reduction.

This role provides cross-functional leadership across Quality, Engineering, Manufacturing, Finance, Supply Chain, Program Management, and Customer-facing teams to identify failure trends, drive corrective actions, reduce warranty exposure, and improve product reliability. The position is expected to build a proactive warranty culture focused on prevention, lessons learned, data-driven decision making, customer satisfaction, and continuous improvement while supporting deployment of BorgWarner warranty governance, process standards, analytics, and capability development.

Key responsibilities

Warranty Management & Field Quality

Lead the plant warranty management process and ensure effective execution of corporate, customer, and site warranty requirements. Analyze customer warranty claims, returned parts, field failures, service data, teardown results, and warranty databases to identify emerging risks and repeat failure patterns. Maintain visibility of open warranty issues, including top warranty concerns, field returns, warranty 8Ds, corrective actions, and customer response status. Drive reduction of warranty incidents / R/1000, repeat failures, and current or future customer field exposure. Facilitate warranty review meetings and communicate risks, trends, and performance updates to plant leadership and regional or global warranty forums. Develop front-end warranty projections for inclusion in the RSM early in program based on similar products’ performance. Manage customer claim acceptance/disputes and financial reimbursement and maintain records accordingly.

Customer Interface & Escalation Management

Serve as the primary site representative for warranty-related customer concerns, field failure escalations, and customer warranty reviews. Support customer visits, technical reviews, warranty claim discussions, and field-performance investigations. Review customer warranty contract proposals to provide feedback on potential impacts to BorgWarner and make recommendations regarding terms and conditions. Coordinate clear and timely customer responses related to warranty returns, corrective actions, lessons learned, and containment status. Partner with Customer Quality to monitor customer scorecards, escalation status, customer-specific requirements, and closure timing.

Root Cause Analysis, Corrective Action & Prevention

Lead cross-functional problem-solving teams using structured methods such as 8D, 5 Why, Fishbone, statistical analysis, and data-driven failure analysis. Ensure warranty concerns are translated into robust corrective and preventive actions across product, process, supplier, and system controls by opening 8Ds and following through to closure. Drive lessons learned into product design reviews, launch readiness activities, and future programs. Escalate systemic risks that may affect safety, customer satisfaction, warranty financial exposure, or long-term product performance. NAFI Fire and Explosion Investigator Certification to be obtained and maintained.

Warranty Analytics, Governance & Financial Stewardship

Develop and maintain warranty KPI reporting, analytics, and dashboards including trend analysis, and performance summaries for plant, regional, and global leadership. Monitor warranty claim volume, warranty cost, warranty cost as a percentage of sales, open warranty 8Ds, closure timing, repeat failures, and top failure modes. Escalate negative trends early and drive problem solving activities to support rapid resolution. Predict future warranty spend based on available data from customers, acceptance factors, and trends in performance. Partner with Finance to support warranty reserve forecasts, aging reports, exposure assessments, warranty credits, recoveries, and cost-reduction opportunities. Support deployment of BorgWarner warranty procedures, playbooks, self-assessments, process governance, escalation paths, and capability-development activities. Participate in Global Warranty Council, regional warranty governance, customer audit, internal audit, and management review activities as applicable.

Leadership & People Development

Lead, coach, and develop warranty technicians and cross-functional contributors as assigned, including performance management and scheduling and time management. Set priorities, establish objectives, monitor progress, and align warranty actions with plant business priorities and customer expectations. Promote accountability for rapid containment, disciplined problem solving, sustainable corrective action, and prevention-based thinking. Build warranty awareness across the organization by communicating field experience, risk trends, customer impact, and lessons learned.

What we're looking for

Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field. Equivalent warranty, quality, manufacturing, or technical leadership experience may be considered where appropriate. Minimum 5 years of experience in automotive quality, customer quality, warranty, reliability, manufacturing, engineering, or a related technical function. Demonstrated knowledge of root cause analysis, 8D problem solving, containment management, corrective action, and customer quality response processes. Working knowledge of ISO 9001, IATF 16949, customer-specific requirements, CQI-14 and VDA Warranty requirements. Strong analytical skills with ability to interpret warranty, customer, quality, financial and manufacturing data; experience with Excel, PowerPoint, and data visualization tools such as Power BI preferred. Effective communication skills with ability to speak clearly with customer contacts, plant leadership, operators, engineers, finance, and global support teams. Ability to manage competing priorities, elevate risk, influence without authority, and drive timely closure of open actions.

Preferred qualifications

Experience with OEM warranty systems, field-return processes, technical factor discussions, customer portals, warranty databases, or reliability analysis. Weibull analysis. Experience with statistical analysis tools such as Minitab, Reliasoft, or equivalent. ASQ certification, Six Sigma Green Belt or Black Belt, or Shainin certification. Experience supporting warranty reserve calculations, exposure forecasting, warranty claims aging, or warranty cost-reduction initiatives.

What we believe

Inclusion: Respecting Individuals

Integrity: Honoring truth

Excellence: Focusing on results

Responsibility: Our commitment

Collaboration: Building trust

Safety

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com