Warranty Supervisor

PACCAR Inc; Denton (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a premier employer in the commercial vehicle industry as a Warranty Supervisor, where you will lead a dedicated team in claims processing and drive continuous improvement initiatives. This role involves collaborating with dealers and suppliers to ensure exceptional performance and customer satisfaction. With a focus on fostering positive relationships and enhancing operational efficiency, you will play a vital role in supporting the warranty process for high-quality trucks. If you thrive in a dynamic environment and are passionate about making a difference, this is the perfect opportunity for you to shine and contribute to a legacy of excellence.

Benefits

401k with company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts

Paid disability programs

Life insurance

EAP services

Qualifications

• 3-5 years’ experience with Class 8 truck manufacturing and warranty processes.
• Strong written and verbal communication skills required.

Responsibilities

• Lead claims processing team and prioritize daily activities.
• Identify process improvement and waste reduction opportunities.
• Provide support to dealers on warranty-related topics.

Skills

Warranty Processing

Analytical Skills

Communication Skills

Organizational Skills

Problem Solving

Education

Bachelor's Degree

Master's Degree

Job description

Warranty Supervisor

Date: Oct 4, 2024

Company: PACCAR

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.

This position is based at Peterbilt’s Division office in Denton, Texas, where we have been headquartered since 1980. In Denton, we have manufactured, supported, and distributed over 1 million trucks. Our employees take great pride in our products. We are recognized as a premier employer and valued partner in the local community.

Requisition Summary

This exciting position will lead the claims processing team by providing guidance and prioritization of daily activities and be a champion for continuous improvement. This position works directly with dealers, suppliers, and the management team to exceed performance goals.

Job Functions / Responsibilities

• Direct activities of Warranty Analysts, including assigning responsibilities and establishing task priorities.
• Balance staff workloads to meet throughput and accuracy goals.
• Identification and implementation of process improvement and waste reduction opportunities.
• Provide support and guidance to dealers on warranty related topics.
• Process warranty claims, analyzing failures per terms of division warranty programs, and entering and/or editing failure coding.
• Review and initiate policies and procedures regarding warranty for communication to Peterbilt dealers.
• Ensure Warranty Analyst staff has skills and tools to perform assigned tasks.
• 5% travel can be expected for this position.

Qualifications

• 3-5 years’ experience with Class 8 truck manufacturer, including exposure to parts and service functions; knowledge of manufacturing processes and warranty a plus.
• Strong written and verbal communication skills required.
• Strong analytical and organizational skills with the ability to manage multiple tasks concurrently.
• Ability to work independently with minimal supervision.
• Fast learner with the ability to perform in a fast-paced and results-oriented environment.
• Ability to professionally interact with all levels of management.
• Demonstrated ability to work effectively with minimal supervision.
• Develop and maintain positive working relationships with a variety of stakeholders.

Education

Bachelor's Degree Required. Master's Degree Preferred.

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and LGBTQ+ Advocate support group.