Warranty Supervisor

NVR, Inc.; Beltsville (MD); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

New Home Purchase Discount

Mortgage and Settlement Services Discount

Job summary

NVR, Inc. is seeking a Warranty Supervisor at Ryan Homes in Beltsville, Maryland. The successful candidate will leverage their construction experience to manage warranties and address customer concerns efficiently. Key responsibilities include conducting final inspections, responding to customer inquiries promptly, and providing insights on service issues to improve production techniques.

The position's salary ranges from $78,000 to $85,000 per year, supplemented by additional benefits such as New Home Purchase and Mortgage Discounts.

Qualifications

• 2+ years of prior experience in construction.
• Current Driver’s License.
• Strong time management and organizational skills.

Responsibilities

• Schedule and perform final inspections after a customer's new home settlement.
• Reply to incoming customer calls within 24 hours.
• Review service issues related to production technique and products.
• Provide status updates to division management team weekly.

Skills

Construction experience

Customer relations

Time management

Organizational skills

Job description

As a Warranty Supervisor at Ryan Homes, an NVR brand, you will provide excellent service to customers and their homes. You will use your construction industry experience to manage NVR company warranties and address customer concerns promptly and courteously.

Primary Responsibilities

• Schedule and perform final inspections after a customer's new home settlement
• Reply to incoming customer calls within 24 hours and provide prompt resolution of customer concerns
• Review service issues related to production technique and products, providing recommendations for improvement when appropriate
• Provide status updates to division management team weekly

Qualifications

• 2+ years of prior experience in construction
• Strong time management & organizational skills
• Current Driver’s License
• Customer relations experience a plus

Benefits

In addition to our standard benefits, NVR offers a New Home Purchase Discount and a Mortgage and Settlement Services Discount when purchasing a home. Position pays between $78,000 and $85,000 per year.

Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States; NVR does not provide visa sponsorship.

We are an Equal Opportunity Employer.