Warranty Specialist - Service Parts (Remote)

Canon USA & Affiliates; Lincoln (NE); A distancia; USD 50.000 - 81.000; Jornada completa

Descripción de la vacante

Canon Medical Systems USA, Inc. is seeking a Warranty Specialist - Service Parts (Remote) to manage the warranty claim process for service parts from a home office within the United States.

Responsibilities include claiming entitlements, handling $16M in reimbursements annually, and maintaining warranty databases. You will verify billings, file claims on time, and collaborate with Finance to reconcile warranty receivables. Strong attention to detail and decision-making are essential.

Formación

• 2 years of warranty/service parts or logistics experience dealing with vendor warranty claims.
• Preferred: 5 years in service parts or logistics with vendor warranty claims.
• Preferred Education: 4-year Bachelor's Degree.

Responsabilidades

• Remote, home office-based role located within the USA.
• Ensure warranty entitlements from CMSU vendors are claimed.
• Manage $16M in warranty claim reimbursements annually with 3,000+ transactions.
• Verify that all billings are checked for warranty entitlements.
• File warranty claims within the vendor-set time limits.
• Maintain a warranty database for entitlements.
• Ensure timely return of defective warranty parts to the vendor.
• Ensure replacement parts or financial credits are received promptly.
• Collaborate with Finance to match warranty receivables with open claims.
• Manage the warranty returns process for CMSU dealers.
• Publish monthly reports.
• Interactions with multiple sections/departments; routine contacts.
• Supervisor-guided; adhere to rules and schedules.
• Role involves frequent decisions and recommendations.

Educación

Bachelor's Degree

Descripción del empleo

Warranty Specialist - Service Parts (Remote) - req1810

OVERVIEW

Responsible for all aspects of the warranty claim process as it relates to service parts.

RESPONSIBILITIES

This is a remote, home office-based role, located within the USA.

• Ensure that all warranty entitlements from CMSU vendors are claimed.
• Responsible for $16M in warranty claim reimbursement annually with 3,000+ transactions.
• Ensure that all billings that occur are verified for warranty entitlements.
• File warranty claims within the vendor set time limit.
• Maintain a warranty database on all warranty entitlements.
• Ensure the timely return of defective warranty parts to the vendor.
• Ensure that all replacement parts or financial credits are received in a timely manner.
• Work closely with the Finance department to ensure that warranty receivable accounts and open valid warranty claims match.
• Manage the warranty returns process as it applies to CMSU’ dealers.
• Publish monthly reports.
• Personal contacts are routine with several sections, departments or divisions or require close collaboration with other members of the same section, department or division.
• Supervisor managed; activities are governed by departmental and/or company rules and procedures, schedules are monitored.
• Position duties involve making frequent decisions and frequent recommendations.

QUALIFICATIONS

• 2 years Experience in a service parts or logistics environment and dealing with vendor warranty claims
• Preferred: 5 years Experience in a service parts or logistics environment and dealing with vendor warranty claim
• Preferred Education: 4 Year Bachelor's Degree
• Pay Information: Min $50,000 to $80,500 DOE

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.