Warranty Specialist

Voltava; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Voltava is seeking a Quality Warranty Specialist to manage warranty claims from OEM customers and coordinate rapid problem identification, containment, investigation, and resolution. You will work closely with Quality Engineers, Manufacturing, and Engineering to ensure accurate documentation and timely actions.

The role requires strong analytical abilities, knowledge of IATF 16949/ISO 9001, and proficiency with MS Office and warranty databases.

Qualifications

• 5+ years of experience in automotive quality, warranty, manufacturing, supplier quality, or customer quality environments.
• Knowledge of IATF 16949 and ISO 9001 quality systems.
• Experience working with OEM customers and dealership warranty processes preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Office, warranty databases, and quality reporting systems.

Responsibilities

• Coordinate and manage warranty claims from OEM customers.
• Perform on-site warranty claim and failed part reviews with OEM representatives.
• Review customer-submitted warranty data, photos, and claim information.
• Conduct initial problem assessments of failed warranty components and field issues with Quality Engineers/Manager.
• Determine whether failures are due to supplier quality, internal manufacturing, OEM handling, or customer action.
• Assist in containment activities and document via 8D or similar format.
• Ensure proper labeling, documentation, and traceability of returned warranty parts.
• Coordinate distribution of failed parts to relevant teams and track resolution activities.
• Escalate safety, regulatory, or high-impact field issues as needed.
• Attend customer/OEM meetings to provide updates on investigations and corrective actions.

Skills

Analytical skills

Cross-functional collaboration

OEM customer experience

MS Office

Warranty data analysis

Education

High School Diploma or Associate's degree

Tools

Excel

Power BI

Word

PowerPoint

Job description

About Voltava At Voltava, people power everything we do. We are a premier global manufacturing and assembly partner formed through the combination of Detroit Manufacturing Systems, Android Industries, and Avancez with approximately 5,400 Team Members across 21 facilities worldwide. Our vibrant, collaborative, and people-focused culture is the foundation for everything we deliver, from complex module assembly and sequencing to contract manufacturing, supply chain, automation, and tooling and equipment design for OEM customers across the automotive, industrial, e-mobility, heavy truck, defense, and technology sectors. Kinetyc, our scalable contract manufacturing arm based in Wixom, Michigan, expands our capabilities and capacity to support customers across a range of industries. Together, we are Building A Better Everything.

About Voltava At Voltava, people power everything we do. We are a premier global manufacturing and assembly partner formed through the combination of Detroit Manufacturing Systems, Android Industries, and Avancez with approximately 5,400 Team Members across 21 facilities worldwide. Our vibrant, collaborative, and people-focused culture is the foundation for everything we deliver, from complex module assembly and sequencing to contract manufacturing, supply chain, automation, and tooling and equipment design for OEM customers across the automotive, industrial, e-mobility, heavy truck, defense, and technology sectors. Kinetyc, our scalable contract manufacturing arm based in Wixom, Michigan, expands our capabilities and capacity to support customers across a range of industries. Together, we are Building A Better Everything.

About The Role

The Quality Warranty Specialist is responsible for managing and coordinating warranty-related activities as the key liaison between OEM customers, internal quality teams, manufacturing operations, supplier quality, and engineering departments, by assisting in rapid problem identification, containment, investigation, and resolution of warranty and field quality concerns while ensuring accurate documentation, communication, and escalation management.

What You Will Do

• Coordinate and manage warranty claims from OEM customers
• Perform on-site warranty claim and failed part reviews with OEM/customer representatives
• Review customer-submitted warranty data, photos, claim information
• Conduct, in conjunction with designated Quality Engineers/Quality Manager, initial problem/error state assessments of failed warranty components and field issues
• Determine whether failures are attributable to:
• Supplier quality issues
• Internal manufacturing or assembly defects
• OEM/dealership handling or assembly plant concerns
• Customer abuse, misuse, or environmental conditions
• Assist quality engineers in containment activities, identifying failure trends and risk assessment and document via 8D or similar customer required format
• Ensure proper identification, labeling, documentation, and traceability of returned warranty parts
• Coordinate distribution of failed parts to the appropriate:
• Quality department
• Supplier Quality Engineering (SQE)
• Product Engineering
• Manufacturing Engineering
• Laboratory or testing facility
• Track warranty concern resolution activities with cross-functional teams, track for timely containment implementation, root cause analysis and permanent corrective action implementation
• Ensure warranty clean points and issue closure documentation are completed accurately and on time.
• Collaborate with engineering and manufacturing teams to implement lessons learned & read across programs and facilities.
• Attend customer and OEM meetings to provide updates on warranty investigations, containment actions, and corrective action status.
• Maintain professional customer relationships while supporting timely issue resolution.
• Communicate significant warranty concerns, field issues, and emerging trends to leadership teams.
• Escalate potential safety, regulatory, or high-impact field issues appropriately.

What You Need To Be Successful

• Knowledge of automotive quality systems and standards including:
• IATF 16949
• ISO 9001
• Experience working with OEM customers and dealership warranty processes preferred.
• Strong analytical, organizational, and communication skills.
• Ability to work cross-functionally in fast-paced manufacturing and customer environments.
• Proficiency with Microsoft Office (Excel, Word, PPT, Power-BI), warranty databases, and quality reporting systems.

Bonus Points If You Have

• Root cause analysis and corrective action management
• Customer-facing communication and presentation skills
• Warranty claim systems and OEM portals
• Technical problem-solving abilities
• Data analysis and reporting
• Project coordination and escalation management
• Knowledge of automotive manufacturing and assembly processes

Education

• Minimum High School Diploma or associate's degree
• +5-year experience in automotive quality, warranty, manufacturing, supplier quality, or customer quality environments.

Travel

• Minimal travel to customer plants.

What We Offer

We believe our team members are our greatest investment, which is why we offer a competitive total rewards package designed to support you at every stage of your career and life. Our benefits may include comprehensive health, dental, and vision coverage, retirement savings programs with employer contributions, tuition reimbursement, paid time off and holidays, employee assistance resources, and additional wellness programs and benefits designed to support your health, financial well-being, professional growth, and overall quality of life.

Our Core Values

• Respect: We create belonging by bringing out the best in each other.
• Integrity: We earn trust through every interaction.
• Courage: We show up fully even when it would be easier not to.
• Impact: We strengthen the people and places around us.

Voltava is proud to be an Equal Opportunity Employer.

We are committed to attracting, developing, and retaining talented individuals from diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

At Voltava, employment decisions are based on qualifications, skills, experience, and business needs. We believe that a diverse and inclusive workforce strengthens our ability to innovate, serve our customers, and achieve our goals.

Accessibility and Accommodations

Voltava is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment. If you require assistance or an accommodation to participate in the application process, please contact [e-mail]. Requests for accommodation will be reviewed and considered in accordance with applicable laws and regulations.