Warranty Service Specialist (Remote)

The Restaurant Store, LLC; Lititz (Lancaster County); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in Pennsylvania is seeking a Warranty Service Specialist for their Ready Kitchen Warranty team. The role focuses on providing customer service and technical support for warranty claims, requiring strong communication and problem-solving skills to enhance customer satisfaction.

Qualifications

• Strong communication skills essential for customer interactions.
• Passion for hospitality and service is highly valued.

Responsibilities

• Make and execute decisions regarding warranty service needs.
• Coordinate and schedule service calls with technicians.
• Evaluate processes and suggest improvements for efficiency.

Skills

Communication

Analytical Problem-Solving

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our company as a Warranty Service Specialist on the Ready Kitchen Warranty team.

The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills.

Responsibilities

• Make and execute decisions regarding warranty service needs of customer orders
• Provide basic troubleshooting with customers to rule out common issues of user error
• Coordinate and schedule service calls with service providers
• Follow up on warranty service claims to ensure accuracy and customer satisfaction
• Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
• Proactively problem-solve and communicate with appropriate departments when product or customer service issues arise
• Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience