Warranty Service Specialist (Remote)

Freddie Mac; Lititz (Lancaster County); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in E-commerce and Hospitality Equipment is looking for a customer service representative to manage warranty service needs and ensure customer satisfaction. This remote position offers flexible hours and opportunities for career growth, requiring strong problem-solving and communication skills.

Benefits

Flexible hours

Supportive work environment

Career advancement opportunities

Qualifications

• Minimum 2 years experience in a customer-centric role.
• Proficient in MS Office applications.
• Exceptional verbal and written communication skills.

Responsibilities

• Make decisions regarding warranty service needs.
• Provide troubleshooting assistance to customers.
• Coordinate and schedule service calls.

Skills

Communication

Problem Solving

Analytical Skills

Time Management

Tools

MS Office

Job description

Employer Industry: E-commerce and Hospitality Equipment

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service quality
- Engaging role with a focus on problem-solving and customer service

What to Expect (Job Responsibilities):
- Make and execute decisions regarding warranty service needs for customer orders
- Provide basic troubleshooting assistance to customers to rule out common user errors
- Coordinate and schedule service calls with service providers
- Follow up on warranty service claims to ensure accuracy and customer satisfaction
- Proactively problem-solve and communicate with relevant departments when product or service issues arise

What is Required (Qualifications):
- Minimum 2 years of experience in a related customer-centric role
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
- Exceptional communication skills, both verbal and written
- Strong analytical and problem-solving abilities
- Ability to prioritize and balance multiple responsibilities effectively

How to Stand Out (Preferred Qualifications):
- Willingness to learn about food service equipment and its basic features
- Detail-oriented with a proactive approach to problem-solving
- Ability to leverage data to support proposed solutions
- Experience in a fast-paced, changing environment
- Team player who contributes positively to workplace culture

#Ecommerce #CustomerService #RemoteWork #WarrantySupport #CareerGrowth