Warranty/Returns Associate

Acme Tools; Grand Forks (ND); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-Term Disability

PTO

Paid Holidays

401(k)

Job summary

Acme Tools is seeking a Warranty Associate to support warehouse operations in Grand Forks, ND. You will handle returns, restock inventory, and coordinate with the eCommerce team to credit customers and process vendor returns.

The role requires physical stamina, a valid driver’s license, and the ability to operate forklift equipment. Strong communication and organizational skills are essential, with a focus on accuracy and safety.

Qualifications

• Valid Driver’s License and clean driving record.
• Solid computer skills and ability to learn new software.
• Strong communication abilities for customer interactions.
• Ability to lift 50 lbs and stand/walk up to 10 hours daily.
• Willingness to operate powered equipment (forklift).

Responsibilities

• Receive and process returned products and damages; restock undamaged items.
• Collaborate with eCommerce team to credit customers and process vendor returns.
• Process defective products from retail stores and return to vendors.
• Assist unloading freight using manual and motorized equipment.
• Ensure order accuracy by comparing goods to packing slips and log into inventory systems.
• Participate in physical inventories and maintain warehouse cleanliness and safety.
• Prepare shipments and load goods onto trucks or customer vehicles.
• Occasionally drive company vehicle to transport items between locations.

Skills

Driver's License

Strong computer skills

Communication skills

Physical stamina

Forklift experience

Shipping procedures knowledge

Customer service

Organizational skills

Job description

Who We’re Looking For:

Are you always on the move and looking for a job that keeps you busy? Are you also looking for a work-life balance such as having evenings and holidays off as well as great pay and benefits? If so, do your best work with Acme Tools, a premier retailer of tools and equipment, as a Warranty Associate!

What You’ll Take Ownership Of:

• Receive and process returned products and damages; restock undamaged and returned products
• Work with eCommerce team to credit customers; process returns to vendors
• Process defective products from retail stores
• Process defective products to send back to vendors
• Assist with unloading freight from trucks and trailers using manual and motorized equipment
• Compare goods received and packing slips to ensure order accuracy, inspect goods for any damage, notify their supervisor of discrepancies, and scan or enter product into inventory control system or related computer program
• Participation in scheduled inventory events such as physical inventory counts
• Prepare shipments for customers or other Acme Tools locations
• Pick items from customer orders, shipping orders, or requisitions and prepare shipments and load product onto trucks, trailers, or customer vehicles
• Occasionally drive a company vehicle to transport items from warehouse to customer or pick-up items from various locations
• Help in maintaining a clean and organized warehouse to ensure accessibility and safety. (i.e. snow removal and lawn care)
• Assist in maintaining a safe and secure work environment by adhering to safety standards and reporting any suspicious activity
• This position will perform related tasks as assigned

Need-To-Haves:

• Valid Driver’s License with a clean driving record
• Strong computer skills and ability to learn new software
• Strong communication skills
• Ability to lift 50 lbs, stand/walk for up to 10 hours, frequently push, pull, squat, bend, and reach, continuously climb and descend stairs safely
• Willing and able to work on powered equipment (e.g. forklift)

Love-To-Haves:

• Knowledge of UPS and Federal Express shipping procedures
• General knowledge of vendor policies regarding returns
• Previous forklift experience
• Customer Service Skills
• Strong organizational skills

About Acme Tools:

Acme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. In addition to competitive compensation, some of the benefits we offer include:

• Day Hours
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-Term Disability
• PTO
• Paid Holidays
• 401(k)
• Flex Spending
• Generous Employee Discounts
  

*Employment offers are contingent on drug-screen and background check. Acme Tools is an equal opportunity employer.