Warranty Representative

Smith Douglas Homes; Huntsville (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Smith Douglas Homes in Huntsville, AL, is seeking a Warranty (Customer Service) Representative to assist home buyers with warranty claims, providing professional, empathetic service and clear communication throughout the process.

You will troubleshoot concerns, coordinate with trade partners, complete inspections, and maintain detailed records while upholding the company mission and values. Equal opportunity employer and drug-free workplace.

Qualifications

• Clear communication and exceptional interpersonal skills.
• Professionalism, patience and a positive outlook.
• Familiarity with residential home repair and construction.
• High attention to detail.

Responsibilities

• Review all incoming Customer Service requests.
• Ensure emergency claims are handled expeditiously.
• Meet with homeowners to troubleshoot concerns and determine action.
• Coordinate warranty work with Trade Partners and schedule visits.
• Complete minor warranty work and perform routine warranty checks.
• Communicate updates to Customers regarding course of action.
• Inspect warranty work performed by Trade Partners and review invoices.
• Conduct Quality Assurance inspections and acceptance walks.
• Collaborate with Trade Partners to resolve delinquencies to expedite completion.
• Be on-call after hours on a rotating basis with other Warranty Representatives.
• Provide guidance to staff on warranty processes and guidelines.

Skills

Clear communication

Interpersonal skills

Professionalism

Attention to detail

Education

High School

Tools

SMART software

Job description

At Smith Douglas Homes, our mission is to enhance people’s quality of life by creating opportunities for homeownership. We believe that mission starts with our people.

When you join Smith Douglas Homes, you become part of a team that is committed to doing the right thing, supporting one another, and delivering exceptional experiences for our customers. We foster a culture built on collaboration, accountability, continuous improvement, and mutual respect—where every team member has the opportunity to make an impact and grow their career.

Join us and help build more than homes. Help build opportunities, communities, and a future you can be proud of.

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Huntsville, AL area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.

Position Summary

In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long-lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission!

What You’ll Do

• Review all incoming Customer Service requests.
• Ensure emergency claims are handled expeditiously.
• Meet with homeowners to troubleshoot concern and determine course of action.
• Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
• Complete minor warranty work and perform routine scheduled warranty checks.
• Communicate updates directly with Customers regarding course of action.
• Confirm scheduling and inspect warranty work performed by Trade Partners.
• Review invoices from Trade Partners for approval.
• Conduct Quality Assurance inspection and acceptance walks.
• Work with Trade Partners on any delinquencies to expedite completion.
• “On call” service after hours on a rotating basis with other Warranty Representatives.
• Provide guidance to staff on warranty process and guidelines.

Minimum Job Requirements

• High School
• Code Compliance courses and OSHA/Safety classes helpful

Licenses, Certifications, Etc

• Driver’s License (own transportation)
• Builder’s License helpful.

Experience

• Minimum of 2 years of customer service experience
• 1 year residential construction, punch out, or similar work

Technical/Professional Skills

• Clear communication and exceptional interpersonal skills
• Professionalism, Patience, Positive Outlook
• Familiarity with residential home repair and construction
• High attention to detail

Computer Skills

• Microsoft Office
• Internet
• Ability to learn SMART (proprietary software)

SDH Management Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

An offer of employment for this role is contingent upon the successful completion of background check and drug screening. We are a certified Drug Free Workplace.