Warranty Quality Engineer - Cross-Functional Problem Solver

True North Consultants, Inc.; Harlan (IA); On-site; USD 65,000 - 110,000; Full time

Job summary

True North Consultants, Inc. is seeking a Quality Engineer to join a cross-functional team focused on warranty investigation, root-cause resolution, and continuous improvement across projects and production.

You will collaborate with PMO, Engineering, Test Lab, Quality, Sales, and Field Service to translate field learnings into better designs and processes, while supporting containment efforts and reporting, with travel up to 40% as needed.

Qualifications

• Bachelor’s degree in Mechanical Engineering or Industrial Engineering with 3–7 years of related experience.
• ASQ CQE or equivalent certification preferred.
• Experience with failure analysis and root cause investigation techniques.
• Ability to interpret engineering drawings and GD&T.
• Proficiency with Microsoft Office 365 and strong Excel skills.
• Experience with data and statistical tools such as Minitab, SAS JMP, macro-enabled Excel, or Power BI preferred.

Responsibilities

• Monitor the end-to-end warranty process including claim validation, investigation, root cause analysis, and cost tracking.
• Analyze warranty trends to identify systemic or recurring issues.
• Lead containment actions and corrective actions for long-term effectiveness.
• Conduct teardown analysis and evaluation of field failures to determine root causes.
• Lead risk reviews using warranty and field performance data.
• Develop project-specific quality plans and CTQ requirements.
• Lead cross-functional initiatives focused on warranty reduction and product improvement.
• Coordinate efforts with PMO, Engineering, Test Lab, Quality, and Sales.
• Lead structured problem-solving activities (8D, 3L5 Why, Affinity Brainstorming).
• Ensure corrective actions are closed and validated for effectiveness.
• Serve as technical liaison for customers and field teams; provide on-site support as needed.
• Develop dashboards and reporting tools for warranty trends and project risk visibility.
• Travel up to 40%.

Skills

Cross-functional leadership

Structured problem-solving

Root cause analysis

Quality tools (8D, CAPA, PFMEA, DFMEA)

Excel proficiency

GD&T interpretation

Data analysis with Power BI

Education

Bachelor’s degree in Mechanical or Industrial Engineering

ASQ Certified Quality Engineer (CQE)

Tools

Power BI

Minitab

SAS JMP

Excel

Job description

True North Consultants, Inc. is seeking a Quality Engineer to join a cross-functional team focused on warranty investigation, root-cause resolution, and continuous improvement across projects and production.

You will collaborate with PMO, Engineering, Test Lab, Quality, Sales, and Field Service to translate field learnings into better designs and processes, while supporting containment efforts and reporting, with travel up to 40% as needed.