WARRANTY COORDINATOR

Weg-Transformers-USA; Washington (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401(k) plan

Flexible spending accounts

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

WEG is seeking a Warranty Coordinator to handle customer-reported issues, both warranty and non-warranty, across our transformer product lines. You will receive requests via phone, email, or fax, and coordinate with plants in the US and Mexico to resolve issues promptly.

The role emphasizes log-keeping, data analysis on transformer problems, and coordinating repairs with contractors and manufacturing to ensure post-sale satisfaction.

Qualifications

• Two-year degree in electrical or mechanical engineering technology or 5+ years of transformer experience.
• Thorough knowledge of transformers.
• Current work authorization in the United States.
• Reasonable commuting distance to enable travel to customer sites.

Responsibilities

• Address customer-reported issues with our products, both warranty and non-warranty.
• Receive and manage customer requests/concerns via phone, email, or fax.
• Communicate daily with customers to resolve issues and ensure post-sale satisfaction.
• Coordinate warranty concerns from plants in the US and Mexico.
• Log and track customer complaints in a database until resolution.
• Document and analyze transformer issues to determine causes and solutions.
• Communicate with contractors about transformer issues, analyze quotations, and schedule repairs.
• Write purchase requests/orders and coordinate repair schedules with manufacturing.

Job description

Job Posting: Warranty Coordinator

Company Overview: Founded in 1961, WEG has grown into a global solutions provider of industrial electrical technologies. WEG is one of the largest electric motor manufacturers in the world, producing more than 21 million units annually. With over 49,000 employees and operations on all continents, WEG offers a diverse and integrated product line, including motors, drives, soft starters, controls, panels, transformers, generators, and custom solutions. Our U.S. operations are expanding rapidly, and we seek talented individuals to support our growth.

Our Values:

• Human Company: We value individual contributions and support personal development with integrity and ethics.
• Teamwork: Collaboration is key to our success.
• Efficiency: We strive for optimal performance in all we do.
• Flexibility: Adapting to change is part of our DNA.
• Innovation: Continuous investment in new ideas drives our progress.
• Leadership: Leading by example in all aspects of our business.

Green Initiatives: WEG is committed to ESG and sustainability through recycling programs, green cleaning chemicals, eliminating single use items, and improving energy efficiency with HVAC economizers and energy management systems.

Role: Warranty Coordinator

Responsibilities:

1. Address customer-reported issues with our products, both warranty and non-warranty.
2. Receive and manage customer requests/concerns via phone, email, or fax.
3. Communicate daily with customers to resolve issues and ensure post-sale satisfaction.
4. Coordinate warranty concerns from plants in the US and Mexico.
5. Log and track customer complaints in a database until resolution.
6. Document and analyze transformer issues to determine causes and solutions.
7. Communicate with contractors about transformer issues, analyze quotations, and schedule repairs.
8. Write purchase requests/orders and coordinate repair schedules with manufacturing.

Benefits: WEG offers competitive compensation, exciting career opportunities, and excellent benefits, including:

• Paid vacation
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee Assistance Program (EAP)

Visit weg.us for more information.

Equal Opportunity Employer: WEG is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you require special accommodations to participate fully in our recruitment process, please contact us at 1-636-239-9300.

Requirements

Basic:

• Two-year degree in electrical or mechanical engineering technology or similar course of study from an accredited institution, or an equivalent combination of education and 5+ years of experience in transformers.
• Thorough knowledge of transformers.
• Current work authorization for employment in the United States.
• Successful candidate will complete: application, talent assessment, interview, background & drug screens.
• Reasonable commuting distance of a major airport to enable travel to customer sites as required.

Preferred:

• Four-year college degree in electrical or mechanical engineering or similar course of study from an accredited institution.
• Ability to work with a diverse group and manage projects through to completion.
• Duties will involve recommendations on which important technical decisions are made.
• Demonstrated sense of urgency and passion for customer service.
• Reasonable commuting distance of Washington, MO.