Warranty Coordinator

D&M Leasing; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the motor vehicle manufacturing industry is seeking a Warranty Coordinator in Fort Worth. This position focuses on providing aftermarket products and ensuring excellent customer service standards. The role includes collaborating with the Finance and Insurance teams and offers a competitive salary with commission potential.

Benefits

Medical, Dental, Vision, and 401k after the orientation period

Qualifications

• Exceptional communication skills, both written and verbal.
• High sense of urgency and attention to detail.
• Ability to work independently while collaborating effectively with internal teams.

Responsibilities

• Offer aftermarket products to 100% of clients.
• Communicate with lenders and update approvals with aftermarket products.
• Ensure timely processing of deals without creating bottlenecks.

Skills

Communication skills

Attention to detail

Customer service mindset

Proficient in Excel

Job description

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D&M Leasing is seeking a dynamic and motivated Warranty and Ancillary Product Sales Representative to join our team. This role focuses on offering aftermarket products to clients, both lease and retail, ensuring a seamless experience from start to finish. You’ll work closely with our Finance and Insurance (F&I) teams to understand and present products while maintaining exceptional customer service standards.

The base salary is $4,000 per month, along with additional bonuses and commissions, offering the potential to earn a six-figure income. This role would be out of our Fort Worth office M-F 8:30-6pm with an hour lunch.

Responsibilities:

• Offer aftermarket products to 100% of clients, including leases and retail deals
• Learn and master the details of all back-end products and their benefits
• Understand bank approvals and guidelines to identify eligible products
• Communicate with lenders and update approvals with aftermarket products independently, without involving sales managers
• Respond promptly to client inquiries via phone, email, or text with a professional and friendly approach
• Assist with other F&I functions as needed
• Collaborate with agents to ensure accurate deal updates and customer satisfaction
• Use tools like CyberCalc to quote products efficiently
• Prepare and send customized communication templates to clients
• Follow up with clients using tailored responses to address objections and provide alternative options
• Ensure timely processing of deals without creating bottlenecks
• Provide clear explanations of aftermarket products to clients, addressing any questions confidently

Qualifications:

• Proficient in Excel and reporting tools
• Exceptional communication skills, both written and verbal
• High sense of urgency and attention to detail
• Friendly and bubbly disposition with a strong customer service mindset
• Ability to work independently while collaborating effectively with internal teams
• Experience with financial processes, approvals, and customer-facing interactions is a plus

Benefits:

• Medical, Dental, Vision, and 401k after the orientation period

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Motor Vehicle Manufacturing

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Location: Irving, TX

Salary: $45,000 - $60,000

Posted: 1 week ago