Warranty & Claims Specialist – Service & Parts

Mechanical Concepts, LLC; Shreveport (LA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance (50% company-paid)

Paid vacation

401(k) matching up to 4%

Profit-sharing contribution

Job summary

A mechanical solutions provider in Shreveport, LA, is looking for a Warranty Administrator / Claims Processor to handle warranty claims and support service operations. The ideal candidate has strong attention to detail and prior experience in a similar role. Responsibilities include processing warranty claims, maintaining records, and coordinating with various teams for timely repairs. The position offers competitive pay, health insurance, and other benefits, and requires full-time in-office presence, with remote work as an exception.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Prior experience in a service or warranty administration role preferred.
• Knowledge of HVAC parts and warranty procedures preferred.

Responsibilities

• Review, process, and submit warranty claims according to guidelines.
• Track claim status and follow up with manufacturers.
• Maintain accurate records of warranty work.
• Verify warranty coverage and explain terms to customers.
• Work with service team to coordinate warranty repairs.

Skills

Customer-focused attitude

Strong proficiency in Microsoft Excel

Excellent organizational skills

Strong attention to detail

Strong written and verbal communication skills

Job description

A mechanical solutions provider in Shreveport, LA, is looking for a Warranty Administrator / Claims Processor to handle warranty claims and support service operations. The ideal candidate has strong attention to detail and prior experience in a similar role. Responsibilities include processing warranty claims, maintaining records, and coordinating with various teams for timely repairs. The position offers competitive pay, health insurance, and other benefits, and requires full-time in-office presence, with remote work as an exception.