Warranty Claims Specialist

Maguire Automotive Group; Town of Ithaca (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

The Warranty Clerk at Maguire Automotive Group in Ithaca, NY handles warranty claims, prepares documentation, and submits them to manufacturers and distributors. This on-site position requires attention to detail and timely processing of claims to maximize reimbursements.

Typical duties include tracking claims, posting credits, following up on payments, maintaining service records, and assisting with cash register and general clerical tasks as needed by the operations manager.

Qualifications

• High School Diploma or GED required.
• Excellent organizational skills.
• Strong communication and interpersonal skills.
• Time-management and organizational abilities.
• Problem-solving and critical thinking abilities.
• Working knowledge of dealership documents and processes.
• Basic financial and accounting knowledge.

Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or writes them off as authorized.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and disposal date.
• Tracks warranty rates and submits once a year for warranty rate increase.
• Files and maintains all service records as required by warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the operations manager or the controller.

Skills

Organized

Detail oriented

Communication skills

Time management

Problem solving

Dealership documents knowledge

Financial accounting knowledge

Education

High School Diploma or GED

Tools

CDK

Microsoft Office

Job description

The Warranty Clerk at Maguire Automotive Group in Ithaca, NY handles warranty claims, prepares documentation, and submits them to manufacturers and distributors. This on-site position requires attention to detail and timely processing of claims to maximize reimbursements.

Typical duties include tracking claims, posting credits, following up on payments, maintaining service records, and assisting with cash register and general clerical tasks as needed by the operations manager.