Warranty Claims & Billing Specialist

M&K Truck Centers; Byron Township (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

ESOP program

Job summary

M&K Truck Centers in Byron Center, MI is seeking a Warranty Administrator to join our service team. You will analyze warranty claims for applicability, coordinate reimbursements, and manage customer payments, ensuring timely billing and accurate documentation.

The role requires strong PC skills, experience with dealership warranties, and the ability to communicate clearly with customers and service staff. Experience with CDK is a plus; a detail-oriented, professional approach is essential in a

Qualifications

• Previous experience in dealership warranty administration preferred.
• Strong PC skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent customer service skills, with the ability to communicate effectively and professionally both in writing and verbally.
• High attention to detail, strong organizational skills, and the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Monitor warranty decisions to ensure compliance with contractual agreements.
• Edit, code, and close warranty jobs as per company policies.
• Submit warranty claims in the appropriate claims system.
• Review short-paid claims and follow up to secure full payment.
• Coordinate with the Service Department to ensure proper terminology for coding claims.
• Maintain oversight of open claims to ensure past due claims are resolved.
• Communicate with other locations to clarify warranty processes, policies, and procedures.
• Perform general office duties such as filing and document organization.
• Prepare and close repair orders while ensuring timely billing and claim submissions.
• Collaborate with other warranty team members to achieve departmental objectives.
• Provide clear explanations of warranty coverages to employees and customers.

Skills

Warranty administration

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Office

Tools

CDK

Job description

M&K Truck Centers in Byron Center, MI is seeking a Warranty Administrator to join our service team. You will analyze warranty claims for applicability, coordinate reimbursements, and manage customer payments, ensuring timely billing and accurate documentation.

The role requires strong PC skills, experience with dealership warranties, and the ability to communicate clearly with customers and service staff. Experience with CDK is a plus; a detail-oriented, professional approach is essential in a