Warranty Claim Processing Team Member

InjectorsDirect.com; San Luis Obispo (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) with 4% employer matching

Competitive salary

Paid time off

Medical, vision, and dental insurance

VIP access to company events

Job summary

A leading parts remanufacturing company in San Luis Obispo is seeking a Warranty Claim Processing Team Member. The role involves processing warranty claims and performing detailed testing on parts. Ideal candidates should have mechanical skills and experience with computer programs. We offer competitive hourly pay and a comprehensive benefits package including medical, dental, and vision insurance.

Qualifications

• Background in mechanical skills with a basic knowledge of hand tools and mechanical principles.
• Experience using Salesforce is highly recommended.
• Mechanical experience in the automotive industry is a plus.

Responsibilities

• Process manufacturer and customer warranty claims.
• Field and respond to new warranty claim requests.
• Perform detailed testing and analysis on parts.

Skills

Mechanical skills

Basic phone and computer skills

Attention to detail

Ability to navigate computer programs

Tools

Salesforce

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Who We Are

InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.

Responsibilities

Warranty Claim Processing Team Member: The main function of this role is to process both manufacturer and customer warranty claims. This means fielding and responding to new warranty claim requests, processing incoming claims, performing detailed testing and analysis on parts, and documenting results. Team members are expected to be extremely detail oriented, thorough, and accurate. Ability to navigate computer programs, type, and process data quickly is a must.

Qualifications

Experience Needed: Our ideal candidate will have a background in mechanical skills with a basic knowledge of hand tools and mechanical principles. Basic phone and computer skills and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required.

What We Value

• Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day.
• Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times.
• Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed.
• Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.

What We Offer

• Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases.
• Medical, Vision, and Dental Benefits
• 401K Retirement Plan with 4% Employer Matching
• Paid Holidays
• Paid Vacation and Sick Time
• A break room stocked with snacks and drinks
• VIP access to company sponsored events
• Regular team lunches and BBQ's