Warranty Care Specialist

ABB; Florence (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

ABB in the United States is seeking a role focused on end-to-end warranty resolution, post-sale support, and claims analysis. You will coordinate with Sales, Operations, and other teams to resolve customer requests, disputes, and credits efficiently, contributing to continuous improvement across the claims process.

The position emphasizes quality and engineering knowledge, SAP experience, and familiarity with 8D problem-solving tools, with a view to reducing warranty costs and improving customer

Qualifications

• Bachelor's degree in Industrial/Electrical engineering or similar.
• 2-3 years in Customer Service in Quality and/or Engineering.
• Experience with SAP.
• Quality tools knowledge (8D's).
• ISO Auditor desirable.
• Knowledge in 10CFR Appendix B desirable.
• Desirable experience with Switchgear and Circuit Breakers.
• Candidates must already have authorization to work in the US.

Responsibilities

• Ensures the resolution of post-sale customer requests/complaints/disputes, in coordination with Sales, Operations, and other internal and/or external teams.
• Tracks disputes and coordinates with necessary functions for faster resolution.
• Provides solutions for customer claims and ensures containment actions, returns, credits, and/or debits processed.
• Collects and archives documentation within target timelines and closes outcomes/actions in systems.
• Reports and follows up on KPIs related to warranty costs and customer complaints.
• Analyzes trends to highlight repetitive failures for continuous improvement.

Skills

Customer Service

Quality

Engineering

Problem solving

ISO Auditor

10 CFR Appendix B

Switchgear

Circuit Breakers

Authorization to work in US

Education

Bachelor's Degree Industrial Engineer, Electrical Engineer or similar.

Tools

SAP

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till: Quality Manager

Your role and responsibilities

In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints, disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

The work model for the role is: #LI-onsite

This role is contributing to the ELSE division in US (North America).

You will be mainly accountable for:

• Ensures the resolution of post-sale customer requests/complaints/disputes, in coordination with Sales, Operations, and other internal and/or external teams.
• Tracks any disputes that arise and proactively coordinates with the necessary functions to ensure faster resolution.
• Works with the manager in providing appropriate solution for customer claims, coordinates with the related teams to ensure complete handling of the complaints and/or disputes, and ensures containment actions, returns, credits, and/or debits are processed.
• Collects and archives the documentation regarding requests/claims/disputes within the target timeline and ensures all outcomes/actions are recorded and closed in the systems within their scope of responsibility.
• Report and follow up on KPIs related to warranty costs and customer complaints.
• Analyzes trends within the claims process to highlight any repetitive failures to further support continuous improvement.

Qualifications for the role

• Bachelor's Degree Industrial Engineer, Electrical Engineer or similar.
• 2-3 years of experience in Customer Service in Quality and/or Engineering areas.
• SAP Experience.
• Quality tools knowledge (8D's) required, problem solving mindset.
• ISO Auditor is desirable.
• Knowledge in 10CFR Appendix B is desirable.
• Desirable to have prior experience with Switchgear and Circuit Breakers.
• Candidates must already have authorization to work in the US.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

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