Warranty Analyst

Yancey Bros. Co.

Austell (GA)

On-site

USD 50,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Full benefits package

Technician tool allowances

401k plan with strong company match

Employee profit sharing

Paid vacations

Wellness programs

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. in Georgia seeks a Warranty Analyst to manage claim preparation, processing, and settlements with Caterpillar and vendors. You will support service departments and audit warranties to ensure compliance.

Ideal candidate will understand warranty processes, perform basic accounting tasks, and communicate guidelines clearly. Travel to branch locations may be required as part of supporting our service teams.

Qualifications

High school diploma or equivalent preferred.
Good written and verbal communication skills.
Ability to read, analyze, and interpret technical information.
Proficient in basic computer applications including email and internet usage.
Ability to ask questions and respond to customers and supervisors promptly.
Ability to manage heavy workflow efficiently.
Basic accounting knowledge.

Responsibilities

Involvement of warranty registration and quoting process for coverages.
Determine expenses vendors are responsible for under coverage and seek payment.
Work with vendors and service departments to resolve unpaid balances after settlement.
Allocate settled claims for remaining balances.
Communicate warranty guidelines and updates to personnel.
Resolve vendor information requests for payments.
Participate in required safety programs and maintain safe work practices.
Travel to branch locations to support service departments.

Skills

Communication skills

Reading & analysis

Basic computer use

Questioning effectively

Workflow management

Basic accounting

Education

High school diploma

Tools

Microsoft Office

Internet Explorer

Google Chrome

DBS system knowledge

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

The Warranty Analyst position is responsible for preparation, processing, and settling of claim payments, in a timely manner, to Caterpillar and various other authorized vendors while also providing support and information to our service departments when needed. Claims submitted will be monitored and settlements with unpaid balances will be either resubmitted or allocated appropriately. The Warranty Analyst will assist with warranty audits and communicate warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.

Primary Responsibilities

Involvement of the warranty registration and quoting process for coverages.
Determining expenses that our vendors would be responsible for under a contract agreement of coverage and seeking payment.
Working with our vendors and service departments to resolve any unpaid balances after that may be remaining after settlement.
Work with Account to allocate settled claims for remaining balances.
Communication of warranty guidelines, procedures and updates to appropriate personnel to assure warranty guidelines and documentation requirements are met.
Resolve any requests from our vendors if additional information is required for payment.

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Provide support to others in the department when required, to maintain even work flow.
Travel to branch locations when needed to support our service departments
Performed other duties as necessary.

Who We Are Looking For

To be successful in this position you should have an understanding of warranty processes and billing. Knowledge of computer applications such as Microsoft Office, Internet Explorer, Google Chrome, as well as proficient in typing. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

High school diploma or equivalent preferred.

Required Qualifications/Skills

Good written and verbal communication skills.
Ability to read, analyzes, and interpret technical information (technician notes, vendor instructions, and specific warranty procedures/guidelines).
Skilled in ‘Basic’ computer applications including email and internet usage.
Ability to ask and properly respond to questions from customers and supervisors in a timely manner.
Ability to manage heavy work flow efficiently.
Basic accounting knowledge.

Preferred Qualifications/skills

Two years of experience in the heavy machinery industry.
Prior warranty experience
Understanding of basic hydraulics and mechanical aptitude
DBS system knowledge

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure