Warranty Administrator-Technical Support

Ingersoll Rand; Quincy (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Ingersoll Rand in Quincy, IL is seeking a Warranty Administrator to oversee warranty claims and coordinate with service teams to ensure timely resolutions. You will analyze claims, liaise with customers and distributors, and document cases to track trends and improve the warranty process.

Candidates should have at least 3 years of technical customer service experience in aftermarket support, strong communication and problem-solving skills, and the ability to read technical drawings.

Qualifications

• 3+ years of technical customer service experience in aftermarket support.
• Bachelor’s Degree in a technical field is desirable.
• Excellent communication (verbal and written), problem solving, and customer relation skills.
• Strong mechanical and electrical aptitude.
• Must be detail-oriented and well organized.
• Ability to read & understand technical drawings and wiring diagrams preferred.
• Good working knowledge of Microsoft Office; SAP experience preferred.

Responsibilities

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors’ warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

Skills

Technical customer service

Problem solving

Communication

Cross-functional coordination

Mechanical aptitude

Electrical aptitude

Reading technical drawings

Education

Bachelor’s Degree in a technical field

Tools

SAP

Microsoft Office

Job description

Home > Warranty Administrator-Technical Support

Warranty Administrator-Technical Support

BH Job ID: 5059

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title

Warranty Administrator

Location

Quincy, IL

Job Overview

Responsible for administering warranty claims and identifying operational issues from Gardner Denver customers and distributors in accordance with established guidelines and policies.

Responsibilities

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors’ warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

Requirements

• 3+ years of technical customer service experience in aftermarket support

Preferred

• Bachelor’s Degree is desirable, preferably in a technical field
• Excellent communication (verbal and written), problem solving, and customer relation skills
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Strong mechanical and electrical aptitude
• Must be detail-oriented and well organized
• Ability to read & understand technical drawings and wiring diagrams preferred
• Good working knowledge of Microsoft Office; SAP experience preferred

Mechanical Aptitude / Troubleshooting Experience

• Strong mechanical aptitude with the ability to diagnose and resolve equipment issues.
• Experience troubleshooting mechanical and electrical systems and identifying root causes of failures.
• Ability to read and interpret technical drawings, schematics, and wiring diagrams.
• Experience supporting industrial equipment in a warranty, aftermarket service, maintenance, or field service environment.
• Proven problem-solving skills and ability to work cross-functionally to resolve customer and product issues.

Travel & Work Arrangements/Requirements

• This position will be based in Quincy, IL with minimal anticipated travel.

Pay Range

• The pay range for this role is $50,000-$70,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.