Warranty Administrator

Unstoppable Automotive Group; Mission Viejo (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Unstoppable Automotive Group is seeking a Warranty Administrator to coordinate and track warranty claims, ensuring accurate reimbursement from manufacturers. This on-site role supports service advisors, technicians, and accounting to verify documentation and compliance with warranty policies.

The candidate will review repair orders, confirm coverage, and maintain organized records while staying current with manufacturer guidelines. Strong communication with internal teams is essential.

Qualifications

• Experience managing and tracking manufacturer warranty claims.
• Strong focus on customer satisfaction and positive guest experiences.
• Clear communication with technicians, advisors, and management.
• Proficient with dealership management systems and warranty portals.
• Detail oriented with ability to handle multiple claims and deadlines.
• Prior automotive service department experience preferred.
• Knowledge of warranty policies and repair order documentation is helpful.

Responsibilities

• Coordinate, submit, and track warranty claims for timely reimbursement.
• Review repair orders for coverage and accuracy; verify documentation.
• Enter data into warranty and dealership management systems; follow up on claims.
• Communicate clear claim status to internal teams and customers as needed.

Skills

Warranty Administration

Customer Service

Communication

Computer Literacy

Attention to detail

Multi-tasking

Automotive dealership experience

Education

High school diploma

Tools

Dealership Management Systems

Warranty Portals

Job description

Company Description

Unstoppable Automotive Group is a privately held, family-operated organization that oversees a portfolio of luxury automotive dealerships across California. Led by CEO Garth Blumenthal, an industry veteran with more than 30 years of experience, the group continues to grow and evolve while maintaining a strong commitment to quality. Its locations include Mercedes-Benz of Temecula, Audi Mission Viejo, Volvo Cars Mission Viejo, multiple Polestar dealerships, Mercedes-Benz of Monterey, Jaguar Land Rover Fresno, and Volvo Cars Fresno. The group focuses on delivering exceptional service and building long-term guest relationships. Team members join a culture that values professionalism, integrity, and a premium customer experience.

Role Description

The Warranty Administrator is responsible for coordinating, submitting, and tracking warranty claims to ensure accurate and timely reimbursement from manufacturers. This full-time role is on-site in Mission Viejo, CA and involves close collaboration with service advisors, technicians, and accounting teams to verify repair documentation and compliance with warranty policies. Daily responsibilities include reviewing repair orders, confirming coverage, entering data into warranty and dealership management systems, and following up on pending claims or discrepancies. The role also involves maintaining organized records, staying current with manufacturer guidelines and bulletins, and providing clear communication to internal teams regarding claim status and warranty procedures. The Warranty Administrator supports customer satisfaction by helping ensure service work is correctly authorized and processed under applicable warranties.

Qualifications

• Strong skills in Warranty Administration, including experience processing and tracking manufacturer warranty claims.
• Customer Service and Customer Satisfaction skills, with a commitment to delivering a positive experience to guests and internal stakeholders.
• Effective Communication skills, including the ability to explain warranty guidelines and collaborate with technicians, advisors, and management.
• Computer Literacy skills, including proficiency with dealership management systems, warranty portals, and standard office software.
• Attention to detail, organizational skills, and the ability to manage multiple claims and deadlines accurately.
• Prior experience in an automotive dealership service department or similar environment is preferred.
• Working knowledge of manufacturer warranty policies and repair order documentation is beneficial.
• High school diploma or equivalent required; post-secondary education or relevant certifications in automotive or business fields are a plus.