Warranty Administrator

campingworld; Elkhart (IN); On-site; USD 10,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Service Dispatcher/Customer Service Assistant in Elkhart, IN. You will foster customer relations, answer calls, and help schedule service appointments with the Service Advisors. You may assist with write-ups, warranty handling, and coordinating parts and authorizations.

The role requires a high school diploma (RV experience preferred), strong computer skills, and excellent communication. A safe, professional work environment and on-the-job training are provided.

Qualifications

• High School Diploma or equivalent preferred.
• One year of RV experience preferred but not required.
• Strong computer skills.
• Working knowledge of equipment safety and operation.
• Excellent communication and listening skills to resolve issues over the phone and in person.

Responsibilities

• Foster and maintains excellent relations between customers and store.
• Answer incoming telephone calls and respond in a courteous and professional manner.
• Assist Service Advisor in scheduling service appointments according to scheduling policies.
• Greet all incoming customers in a professional and courteous manner.
• Assist Service Advisors in write up of incoming customers work orders.
• Obtain authorization and warranty information prior to work, including photos and faxes as required by policy manuals.
• Follow up on warranty receivables to ensure timely payment and schedule parts pickups.
• Fill in as service dispatcher as needed.
• Participate in training as prescribed by management.
• Assist Technicians with diagnosis, authorization or repairs.
• Follow up on open work orders per dealership policy.
• Maintain a safe work environment and comply with company policies.

Skills

Strong computer skills

Excellent communication

Customer service

Organizational skills

Valid Driver's License

Education

High School Diploma

Job description

What You'll Do:

• Foster and maintains excellent relations between customers and store
• Answer incoming telephone calls and responds in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment.
• Acknowledge all guidelines and policies as described in company policy handbook.
• Maintain a safe work area for customers and coworkers

What You'll Need to Have for the Role:

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License may be required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.