Warm Welcome Host - Reservations & Seating

Guest Services, Inc.; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Guest Services, Inc. in Florida seeks a Host to greet guests, manage reservations, and seat guests to ensure a warm first impression. You will answer calls, provide directions, and assist in delivering a welcoming dining experience while keeping the lobby and host stand tidy.

Must be able to stand all day, multi-task in a fast-paced environment, and communicate clearly in English. Hospitality or customer-service experience is a plus.

Qualifications

• High school diploma or GED preferred.
• Strong customer service skills.
• Ability to recognize issues and inform management.
• Able to stay organized and multi-task in a fast-paced environment.

Responsibilities

• Greet customers in a positive and welcoming manner; assist with seating and reservations.
• Answer telephone and direct calls; provide directions and information patiently.
• Escort customers to tables and present menus per unit guidelines.
• Resolve customer issues to ensure satisfaction; alert management when needed.
• Keep lobby area and host stand clean and organized; complete closing duties.

Skills

Customer service

Multi-tasking

Communication

Problem resolution

Education

High school diploma preferred

Tools

Reservations system

Touch-screen computer

Job description

Guest Services, Inc. in Florida seeks a Host to greet guests, manage reservations, and seat guests to ensure a warm first impression. You will answer calls, provide directions, and assist in delivering a welcoming dining experience while keeping the lobby and host stand tidy.

Must be able to stand all day, multi-task in a fast-paced environment, and communicate clearly in English. Hospitality or customer-service experience is a plus.