Warehouse Team Member I

Interstate All Battery Center; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Job summary

Interstate All Battery Center in Wisconsin is seeking a customer-oriented individual to provide fast and friendly service. Responsibilities include engaging customers, maintaining a clean sales area, and processing invoices.

The ideal candidate should have customer service experience, be a high school graduate, and possess strong organizational skills. This role involves the use of a company vehicle for deliveries and testing car batteries for walk-in customers.

Qualifications

• High school graduate or equivalent.
• Ability to read, write, and compute basic math.
• Experience with multi-line phone systems.
• Demonstrated ability to multi-task and prioritize.
• Works with a high degree of accuracy and urgency.

Responsibilities

• Engage customers in a professional manner.
• Answer all incoming calls promptly.
• Prepare invoices and accept payments.
• Maintain a clean and organized sales area.
• Make local deliveries and test/install car batteries.

Skills

Customer service experience

Multi-line phone experience

Organizational skills

Ability to lift 75 lbs

Education

High school graduate or equivalent

Tools

Computer systems

Job description

Purpose of Job

Provides fast, friendly service by answering all incoming calls in a professional manner and actively engaging with customers to assess and fulfill their needs. Maintains the sales area, ensuring that it is clean, fully stocked, and well‑organized. Prepares invoices and accepts payments using computer. May make deliveries using company vehicle and test/install car batteries for walk‑in customers.

Job Components

• Proactively engage customers in a professional manner.
• Drive increased sales by asking open‑ended questions to determine customers' needs, answering questions, discussing available options (good, better, best) and suggesting related items (upselling).
• Answer all incoming calls promptly and in a professional manner.
• Accurately prepare invoices and accept payments using computer.
• Ensure sales floor is clean, stocked, and well‑organized.
• May use company vehicle to make local deliveries.
• May test/install car batteries for walk‑in customers.
• Other duties as assigned.

Qualifications

• High school graduate (or equivalent).
• Ability to read, write and compute basic math.
• Multi‑line phone experience required.
• Previous customer service experience required.
• Working knowledge of computers and applicable systems required.
• Demonstrated ability to multi‑task, quickly transitioning from one function/task to the next.
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Works effectively in a team environment.
• Can occasionally lift and/or move up to 75 lbs.

Scope Data

Works under general supervision and guidance. Accountable for individual accuracy. Shared responsibility for outgoing inventory.

Work Environment

Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals. Requires close vision, depth perception and ability to adjust focus. Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects. Must be able to occasionally lift up to 75 lbs. without assistance. Ability to sustain extended periods of sitting, standing and walking throughout the day. Prolonged use of computer and telephone. Use of PPE required (steel toe boots, safety glasses, protective gloves, etc.).

Equal Employment Opportunity

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.