Warehouse Team Lead

Wayfair; Cranbury Township (NJ); On-site; USD 30,307 - 35,128; Full time

Benefits offered by this job

Competitive Pay and Bonuses

Comprehensive Benefits including medical and dental

Growth Opportunities

Job summary

Wayfair is seeking a Warehouse Team Lead in Cranbury, NJ, to oversee daily warehouse operations and lead a team of associates. This full-time role is centered around ensuring a safe and efficient working environment while driving performance.

The ideal candidate will have at least 2 years of warehouse experience and demonstrated leadership abilities. Responsibilities include monitoring workflows, conducting training, and resolving operational challenges. Comprehensive benefits and competitive pay ranging from $22.00 to $25.50 hourly are offered.

Qualifications

• 2+ years of working experience preferred in a warehouse setting.
• Must be willing to operate or be trained on PIV equipment.
• Previous leadership experience is essential.

Responsibilities

• Assist the supervisor in managing warehouse operations.
• Ensure team meets production targets and KPIs.
• Conduct safety briefings and oversee team compliance.
• Proactively resolve operational issues as they arise.

Skills

Leadership and motivational skills

Ability to make decisions with little guidance

Physical capability to lift up to 75 pounds

Working understanding of WMS system

Education

High School diploma or GED

Tools

Powered Industrial Truck Operations (PITO)

Job description

Location: Cranbury, NJ | Department: Warehouse Operations | Job Type: Full-time | Pay: $22.00 - $25.50

About the Role

The Warehouse Team Lead is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions of a core department (e.g., Receiving, Picking, Packing, Shipping, Bulk, VAS). You are a working lead, actively participating in the process path up to 50% of the shift. Your primary focus is driving safety, quality, and efficiency by controlling workflow, problem‑solving, training, and providing direct support to the team. This role is essential for maintaining high delivery standards and ensuring the smooth operation of all warehouse activities.

Why Join Our Team

• Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
• Comprehensive Benefits: Potential for medical, dental, vision, 401(k) match, and paid time off based on role type.
• Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities: We value data‑driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities)

Team Leadership & Performance Management

• Supervision & Delegation: Oversee the team (typically 6–15 associates), coordinate workloads, and provide direct support to ensure the team delivers against production targets and KPIs.
• Performance: Drive individual and team performance, ensuring associates meet expected Units Per Hour (UPH) goals. Provide real‑time feedback regarding performance and quality, addressing issues that do not align with expectations.
• Safety & Training: Conduct pre‑shift briefs detailing daily plans and safety topics; ensure the team is working safely, leading daily stretches, and adhering to all SOPs and safety protocols. Assist in onboarding and conducting required training for new and existing associates.
• Problem Resolution: Act as the first point of escalation for operational issues, assisting in problem resolution before escalating to supervisors.

Operational Oversight & Execution

• Workflow Control: Proactively control workflow and remove roadblocks for associates to maintain efficiency and productivity. Monitor dashboards and systems to track productivity and identify process gaps.
• Inbound/Outbound Flow: Oversee inbound operations (Receiving/Bulk), including trailer placement, unloading, processing, and hitting Dock to Stock SLA. For outbound (Shipping/Bins), ensure accurate picking, proper packaging, and secure loading of outbound trailers.
• Inventory & Quality: Perform quality checks to verify inventory accuracy and correct placement. Monitor inventory to keep products moving and oversee the cleanliness of the department.
• Administration: Be responsible for answering email and verbal questions in a timely manner.

What You’ll Need (Minimum Requirements)

• Experience: 2+ years working experience is preferred. Experience in more than one department is required (e.g., receiving, inventory control, pick, pack, ship, and return of product).
• Physical Capability: This is a floor position that involves physically moving/processing products. Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift. Must be able to pivot at any time to respond to changing priorities.
• PIV/Equipment: PIV Certification is required. Must be able to operate or be willing to be trained on Powered Industrial Truck Operations (PITO).
• Leadership Skills: Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or common sense. Must be firm and fair—maintaining clear expectations while treating all team members with respect and consistency.
• Technical Skills: Working understanding of the WMS system. Experience with creating and updating systems such as trouble tickets is a plus.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including those with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.