Warehouse Team Lead

Wayfair; Jacksonville (FL); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Peak Season Bonus

Medical, Dental, Vision

401(k) Match

Paid Time Off

Job summary

Wayfair Jacksonville is seeking a Warehouse Team Lead to support supervisor in managing core warehouse functions such as Receiving, Picking, Packing, and Shipping. You will lead a small team, drive safety, quality, and efficiency, and actively participate in problem solving and training during up to 50% of shifts.

Eligible candidates should have 2+ years in warehouse leadership, be able to lift up to 75 lbs (150+ lbs with team), hold PIV certification, and be proficient with WMS and

Qualifications

• 2+ years warehouse leadership/experience in multiple departments
• Must be able to lift up to 75 pounds and team lift 150+ pounds
• PIV Certification is required; trained on Powered Industrial Trucks (PITO)
• Strong leadership and decision-making with minimal guidance
• Experience with WMS and trouble-ticket systems

Responsibilities

• Supervise a 6-15 person team and delegate tasks
• Drive safety, quality, and productivity to meet KPIs
• Manage inbound/outbound flow and dock-to-stock SLA
• Answer emails and respond to inquiries promptly

Skills

Team leadership

Performance management

Safety training

Problem resolution

Workflow optimization

WMS familiarity

Trouble tickets

Education

High School diploma or GED

Tools

WMS system

PIV Certification

PITO

Job description

Location: Jacksonville, FL | Department: Warehouse Operations | Job Type: Full-time | Pay: $22.50 - $24.00

About the Role: Your Impact

The Warehouse Team Lead is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions of a core department (e.g., Receiving, Picking, Packing, Shipping, Bulk, VAS). You are a working lead, actively participating in the process path up to 50% of the shift. Your primary focus is driving safety, quality, and efficiency by controlling workflow, problem-solving, training, and providing direct support to the team.

This role is essential for maintaining high delivery standards and ensuring the smooth operation of all warehouse activities.

Why Join Our Team? (Your Perks & Growth)

• Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
• Earn up to a $1,200 Peak Season Bonus on top of your hourly pay
• Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.
• Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities)

This role requires a balance of leadership and hands-on operational execution:

I. Team Leadership & Performance Management

• Supervision & Delegation: Oversee the team (typically 6-15 associates), coordinating workloads, and providing direct support to ensure the team delivers against production targets and KPIs. You will delegate and assign tasks to associates based on shift priorities.
• Performance: Drive individual and team performance, ensuring associates meet expected Units Per Hour (UPH) goals. Provide real-time feedback regarding performance and quality, addressing issues that do not align with expectations.
• Safety & Training: Conduct pre-shift briefs detailing daily plans and safety topics. Ensure the team is working safely, leading daily stretches, and adhering to all SOPs and safety protocols. Assist in onboarding and conducting necessary training for new and existing associates.
• Problem Resolution: Act as the first point of escalation for operational issues, assisting in problem resolution before escalating to supervisors.

II. Operational Oversight & Execution

• Workflow Control: Proactively control workflow and remove roadblocks for associates to maintain efficiency and productivity. Monitor dashboards and systems to track productivity and identify process gaps.
• Inbound/Outbound Flow: Oversee inbound operations (Receiving/Bulk), including trailer placement, unloading, processing, and hitting Dock to Stock SLA. For outbound (Shipping/Bins), ensure accurate picking, proper packaging, and secure loading of outbound trailers (e.g., cube utilization, securement).
• Inventory & Quality: Perform quality checks to verify inventory accuracy and correct placement. Monitor inventory to keep product moving and oversee the cleanliness of the department.
• Administration: Be responsible for answering email and verbal questions in a timely manner.

What You’ll Need (Minimum Requirements)

• Experience: 2+ years working experience is preferred. Experienced in more than one department is required (e.g., receiving, inventory control, pick, pack, ship, and return of product).
• Physical Capability: This is a floor position that involves physically moving/processing products. Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift. Must be able to pivot at any time to respond to changing priorities.
• PIV/Equipment: PIV Certification is required (e.g., for Bulk and Receiving roles). Must be able to operate or willing to be trained on Powered Industrial Truck Operations (PITO).
• Leadership Skills: Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or common sense. Must be firm and fair—maintaining clear expectations while treating all team members with respect and consistency.
• Technical Skills: Working understanding of the WMS system. Experience with creating and updating systems such as trouble tickets is a plus.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].