Warehouse Supervisor - Customer Ops & Delivery (Bonus)

US Foods; Lexington (NC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Annual incentive plan bonus

Health insurance

Retirement benefits

Paid time off

Disability insurance

Job summary

US Foods is seeking a Warehouse Supervisor for the Stock Yards location in Lexington, NC. The role centers on customer service, order processing, and coordinating same-day deliveries for customers in a fast-paced distribution environment.

The ideal candidate will have a high school diploma (college coursework desirable) and at least four years in a customer service call center. Proficiency with Microsoft Office is required.

Qualifications

• High School diploma or equivalent required.
• College coursework or degree desirable.
• Minimum four years experience in a customer service call center environment.
• Experience in food service distribution desirable.
• Excellent verbal communication skills and problem resolution ability.
• Familiar with Microsoft Office products (Word, Excel, Access, Outlook).

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Coordinate same-day deliveries and pickups for customers; process pickup requests from customers and Territory Managers.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers; solicit sale of new or additional services or products.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Skills

Verbal communication

Problem resolution

Customer service experience

Education

High School diploma or equivalent

College coursework or degree desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

US Foods is seeking a Warehouse Supervisor for the Stock Yards location in Lexington, NC. The role centers on customer service, order processing, and coordinating same-day deliveries for customers in a fast-paced distribution environment.

The ideal candidate will have a high school diploma (college coursework desirable) and at least four years in a customer service call center. Proficiency with Microsoft Office is required.