Warehouse Supervisor

Mattel; Phoenix (AZ); On-site; USD 70,000 - 77,000; Full time

Job summary

Mattel is seeking a Warehouse Supervisor for the DTC Operations at the San Bernardino Distribution Center to lead warehouse teams in a fast‑paced e‑commerce environment, guiding workflow, staffing plans, and performance to meet efficiency, quality, and safety goals.

The role emphasizes collaboration with HR, emphasizes training, compliance with policies, and handling complex shipping documentation while leveraging mainframe systems and MS Office to ensure accurate, timely loads.

Qualifications

• 3–5 years of experience leading in an e‑commerce environment.
• Bilingual in English and Spanish (beneficial but not required).
• WMS experience.

Responsibilities

• Supervises warehouse leads and staff.
• Manages workflow for e‑commerce operations.
• Uses mainframe systems and spreadsheets to set staffing/timing plans.
• Ensures loads are completed accurately and timely.
• Maintains labor‑efficiency targets.
• Trains staff on procedures to maximize productivity and safety.
• Works with HR and management on employee relations.
• Participates in special projects from DTC management.
• Oversees hiring, training and performance-related activities.

Skills

Warehouse leadership

Multitasking

Written and verbal communication

Analytical skills

Tools

WMS

Job description

Overview

Full job description: CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Role Summary

The Warehouse Supervisor DTC Operations is part of the Mattel San Bernardino Distribution Center Management team. The Warehouse Supervisor works in a fast‑paced environment and is responsible for coordinating, directing and supervising warehouse employees to meet or exceed efficiency, quality, and safety goals in receiving, warehousing, and shipping.

Responsibilities

• Supervises, directs, and guides warehouse leads and employees.
• Coordinates and manages workflow for assigned employees in the e‑commerce operation.
• Utilizes mainframe systems, database applications, and spreadsheets to set plans for staffing and workflow timing.
• Ensures loads are completed, loaded accurately, and in a timely manner.
• Ensures organizational labor‑efficiency goals are met and maintained.
• Facilitates training to ensure staff members understand and utilize procedures that maximize productivity, accuracy, and safety.
• Ensures employees comply with Mattel policies, procedures, guidelines, and practices.
• Works with HR and other management staff to resolve employee‑relations issues.
• Works on special projects as instructed by DTC Department Management.
• Supervises employees in warehouse operations in accordance with organizational policies, practices, and applicable law.
• Handles interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Experience and Education

• 3–5 years of experience leading in an e‑commerce environment.
• Bilingual in English and Spanish (beneficial but not required).
• WMS experience.

Knowledge and Skills

• Able to handle multiple tasks simultaneously while meeting Mattel and customer requirements and deadlines.
• Able to collaborate with employees, leads, superiors, and management.
• Skilled at creating and maintaining functional and cross‑functional partnerships.
• Strong written communication skills; able to write reports and correspondences.
• Strong reading skills; able to read and interpret documents such as shipping documents, bills of lading, reports, safety rules, procedures, operating and maintenance instructions.
• Strong oral communication skills; able to speak effectively before groups of employees, leads, superiors, and management.
• Strong analytical and reasoning skills; able to analyze and interpret reports, graphs, and other data.
• Strong math skills; ability to calculate figures such as percentages, volume, cost, and time.
• Preferred: experience working in a warehouse or logistics environment.

Equipment

• Computer with Windows‑based operating system.
• Microsoft Office (intermediate or above).
• AS‑400 operating system (preferred).

Salary

The annual base salary range for this position is between $70,000 and $77,000. This range is indicative of the projected hiring range; however, annual base salary will be determined based on candidate’s work location, skills, and experience.