WAREHOUSE SUPERVISOR

Smart Warehousing; Northampton Township (Bucks County); On-site; USD 60,000 - 86,000; Full time

Job summary

Smart Warehousing is seeking a Warehouse Supervisor to drive operational success in our facility, focusing on inventory accuracy, organization, and staff leadership. You will optimize labor use, enforce processes, and ensure top-tier service for customers.

The role requires strong supervisory experience, domestic and international logistics exposure, and proficiency with MS Office and warehouse software. Travel up to 10% may be required.

Qualifications

• Bachelor's degree or equivalent education/experience.
• At least 3 years in industry with 2+ years in warehouse operations.
• Experience in domestic and international logistics services.
• Strong supervisory and personnel management experience.
• Proficient with MS Office (Excel, Word) and basic hardware.
• Able to travel up to 10%.

Responsibilities

• Drives teamwork to meet productivity targets.
• Trains staff and monitors performance and service levels.
• Admin duties: timecards, inquiries, productivity entries.
• Hiring, onboarding, performance, promotions, coaching.
• Cross-trains associates to build bench for growth.
• Promotes SOPs and drives attention to detail.
• Resolves customer concerns and supports inquiries.
• Oversees inventories, orders and shipments.
• Ensures quality, delivery and budget objectives.
• Recommends warehouse operations improvements.
• Produces regular reports and statistics.
• Performs other duties as assigned.

Skills

Communication skills

Organizational skills

Leadership / supervisory

Problem solving

Interpersonal skills

Travel readiness

Education

Bachelor's Degree or equivalent

3+ years warehouse/logistics experience

Tools

MS Office (Excel, Word)

PO system / inventory management

Enterprise sourcing

Job description

Reports To:

Warehouse Manager

POSITION SUMMARY:

The Warehouse Supervisor is responsible for ensuring the operational success of assigned area and/or customer. This is achieved by driving efficient use of labor and following internal processes. This role is focused on providing our customers an exemplary level of service by driving inventory accuracy, warehouse organization, task-prioritization, and staff leadership.

Essential Duties And Responsibilities

• Drives teamwork within the workforce to ensure productivity targets are met.
• Trains staff and monitors their performance, progress, and service levels.
• Responsible for general administrative duties such as providing timely responses to inquiries, timecard management and submittal, entering productivity, etc.
• Responsible for hiring, onboarding, daily management, performance management, promotion/demotion, coaching and discipline processes for assigned employees up to and including termination.
• Identifies key team members that can be cross-trained for promotion opportunities. Actively "builds their bench" so associates are ready for next opportunities as our organization grows.
• Promotes SOPs, follows processes and drives high attention to detail to ensure customer needs are met/exceeded on a daily basis.
• Assists Operations team by investigating and resolving customer concerns and general support inquiries.
• Oversees customer inventories, monitors orders and shipments.
• Ensures quality, delivery and budget objectives are met/exceeded.
• Provides recommendations for warehouse operations improvements by focusing on process workflow, personnel and space requirements, equipment and layout.
• Produces regular reports and statistics on a daily, weekly and monthly basis as directed.
• Completes other duties as assigned by Operations Team.

Qualifications

"THE PERSON" | MINIMUM REQUIREMENTS

• Bachelor's Degree or equivalent combination of core education and related professional experience.
• 3+ years of industry work experience; two years of specific warehouse experience with proven results; supply chain experience required.
• Advanced service, production, or supervisory role having greater responsibility to perform all (or most) of the standard work required within the function.
• Personnel management and supervisory experience required.
• Prior experience of Domestic and International services within the logistics industry
• Experience leveraging technology to perform daily tasks, including strong familiarity with MS Office applications (in particular Exchange, Word & Excel), web navigation & basic hardware.
• Prior use with PO system, enterprise sourcing and/or inventory oversight for multiple locations.
• Ability to travel 10%.

Key Attributes

• Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer and Smart Warehousing business units.
• Must be well organized.

Physical Or Mental Demands

While performing the duties of this position the employee is regularly required to see, hear, talk, write, read, stand, walk, bend over, and be alert at all times. The employee is frequently required to use hands to type, handle or feel and reach with hands and arms. While infrequent, employee may need to visit warehouse locations in which employee may need to lift, push, and pull up to 20 pounds. The employee is occasionally required to sit, climb, balance, drive (vehicle), stoop, kneel, crouch and/or crawl.