Warehouse Supervisor

Nordic Naturals; Monterey (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Nordic Naturals in Monterey, CA is seeking a Warehouse Supervisor to own daily execution of warehouse operations, driving productivity, accuracy, safety, and on-time delivery.

You will lead startup meetings, manage staffing, monitor KPIs, coach staff, and use data to guide decisions with a manager-level ownership mindset. The role emphasizes cross-functional collaboration and continuous improvement.

Qualifications

• High School Graduation or GED preferred.
• 3–5 years experience in a fast-paced pick and pack environment.
• 3–5 years experience in supervision.
• Ability to work safely in a noisy warehouse with heavy equipment.

Responsibilities

• Oversee assigned warehouse functions and ensure on-time completion.
• Lead daily startup meetings and monitor staffing and workload.
• Coach employees and manage performance improvement plans.
• Develop and maintain KPI reports and data-driven actions.
• Ensure safety compliance and incident follow-up.

Skills

Leadership & coaching

Communication

Analytical thinking

Problem solving

Spreadsheets & data reporting

Team supervision

Attention to detail

Education

High School Diploma / GED

Tools

SAP

WMS (shipping)

Handhelds & paperless systems

Job description

Schedule: M-F 7am-3:30pm

Salary Range: $70,000-$90,000

At Nordic Naturals we respect each individual for their uniqueness and the value they bring to our organization. We place an emphasis on self-empowerment and positive inner development. Our practices instill values that are integral to functioning as individuals and as a collective whole. We work interactively as an organization to encourage goal setting and excellence in both our personal and professional lives. Our team embodies a culture of integrity and we encourage everyone to live longer, healthier lives.

Position Summary

As a Warehouse Supervisor, you will own daily execution for assigned warehouse operations, ensuring productivity, accuracy, safety, labor efficiency, and on‑time completion of work. This role leads daily start‑up meetings, reviews attendance and labor availability, adjusts staffing based on workload, monitors job and order progress, and communicates risks or delays across departments.

The Supervisor is responsible for driving measurable performance improvements through data analysis, employee coaching, accountability, and continuous improvement initiatives. This includes building and maintaining performance tracking tools, reviewing daily and weekly metrics, developing employees, and ensuring operational decisions are supported by measurable data. Supervisors may be assigned to specific functional areas, but are expected to maintain cross‑functional knowledge and support overall warehouse performance. The role operates with a manager‑level ownership mindset, using data, coaching, and structured follow‑up to improve department performance.

Essential Functions

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Operations Leadership

• Oversee assigned warehouse functions (Line, VAS, operations, material handling, etc.)
• Ensure work is completed accurately, efficiently, and on time
• Monitor workflow, staffing, and daily production needs to meet goals
• Communicate job status, order progress, risks, labor constraints, and recovery plans across departments in a clear, data‑oriented manner

Performance Management & Coaching

• Conduct regular 1:1 check‑ins with employees and Team Leaders
• Identify individual and team performance gaps using observation, data, and documented expectations; implement structured improvement plans
• Lead coaching, development documentation, corrective action, written warnings, and performance improvement plans in partnership with Warehouse Manager and HR
• Drive employee engagement, cross‑training, skill development, accountability, and readiness for advancement
• Set clear daily expectations for Team Leaders and employees and follow up on results
• Hold employees accountable to productivity, quality, attendance, safety, and behavioral expectations

Data & Analytics

• Build, maintain, and improve performance tracking systems (spreadsheets, dashboards, databases, etc.)
• Establish, track, and improve KPIs including productivity, labor utilization, accuracy, attendance, rework, workflow efficiency, and on‑time completion
• Analyze daily, weekly, and monthly trends to identify inefficiencies, performance gaps, staffing issues, and improvement opportunities
• Ensure operational decisions, staffing changes, coaching, and process improvements are supported by data whenever possible
• Develop new tracking tools and reporting methods where visibility gaps exist
• Maintain daily performance reporting for the assigned area, including planned vs. actual output, labor hours, productivity, quality, and completion status
• Be comfortable using Excel or Google Sheets, including formulas, filters, pivot tables, and basic data analysis
• Translate data into clear actions, follow‑up plans, and measurable results

Reporting & Accountability

• Provide weekly and monthly updates including department performance against KPIs, labor plan vs. actual results, productivity, accuracy, attendance, safety trends, employee performance insights, root causes of misses, corrective actions and owners, and data‑driven recommendations
• Track all action plans with owners, due dates, status updates, and measured results

Process Improvement

• Identify inefficiencies and implement measurable improvements across assigned areas
• Collaborate cross‑functionally with Warehouse, Planning, Customer Service, Quality, Inventory, and other departments to improve overall warehouse performance
• Maintain and update SOPs to reflect current best practices
• Lead or support at least one documented process improvement initiative per quarter

Safety & Compliance

• Attend and actively participate in all required safety meetings
• Ensure team compliance with all safety standards, PPE requirements, equipment rules, housekeeping expectations, and safe work practices
• Address unsafe behaviors immediately and document recurring issues
• Partner with Warehouse Manager, Safety, and HR on incident follow‑up, corrective actions, and prevention

SOP Development & Training Documentation

• Develop and maintain detailed SOPs for all processes within assigned areas
• Ensure SOPs are regularly reviewed, updated, and aligned with current operations
• Train employees and Team Leaders on SOPs, process changes, quality expectations, and safety requirements
• Maintain accurate records of training completion and updates
• Verify training effectiveness through observation, performance data, and follow‑up coaching

Cross‑Functional Coverage & Business Continuity

• Develop and maintain working knowledge across all warehouse functions
• Partner with other Supervisors to ensure alignment in priorities and execution
• Be capable of supporting and overseeing other functional areas when needed
• Participate in cross‑training and shared improvement initiatives
• Maintain visibility into key metrics, workflows, staffing constraints, and action plans across warehouse departments
• Maintain sufficient competency to step into another functional area with minimal disruption
• Support other supervisors during absences, labor shortages, volume spikes, or operational disruptions

Shared Ownership Mindset

• Operate with shared ownership over total warehouse performance
• Take ownership for overall productivity, accuracy, safety, labor efficiency, and service levels across all warehouse departments
• Proactively identify and address gaps impacting the broader operation
• Avoid siloed decision‑making; make decisions that support total warehouse performance, not only assigned area performance

Other Duties

• Other duties as assigned

Position Qualifications

• Positive attitude
• Innovative thinking
• Effective communication (spoken and written)
• Accuracy and attention to detail
• Energetic, sustained pace of work
• Motivation to inspire oneself and others
• Reliability and dependability
• Safety awareness
• Interpersonal skills

Skills & Abilities

• Advanced knowledge of shipping WMS
• Advanced experience in using handhelds and paperless systems
• Advanced knowledge of custom labeling and SAP (helpful)
• Strong leadership and coaching ability
• Experience handling employee performance and disciplinary processes
• Strong analytical and problem‑solving skills
• Experience with spreadsheets, data tracking, and reporting tools
• Strong communication and organizational skills

Other Requirements

• High School Graduate or General Education Degree (GED) preferred
• 3‑5 years experience in a fast‑paced pick and pack environment
• 3‑5 years of experience in supervision
• Ability to work safely and recognize potential hazards in a noisy warehouse environment with heavy equipment in motion