Warehouse Supervisor

Hagen Group; Mansfield (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Hagen Group is seeking an experienced Warehouse Supervisor to lead day-to-day warehouse operations, coach teams, and drive continuous improvement for safe and efficient performance.

You will oversee receiving, inventory, order fulfillment, and shipping while collaborating with the Warehouse Manager to build an engaged, high-performing team and maintain high operational standards to deliver exceptional service.

Qualifications

• Experience leading warehouse or distribution teams in a fast-paced environment.
• Strong knowledge of warehouse operations, inventory control, shipping, receiving and material handling.
• Experience using WMS, ERP systems and Microsoft Office.
• Excellent leadership, communication and organizational skills with the ability to motivate and develop others.

Responsibilities

• Lead, coach, and support a team of warehouse employees by providing clear direction, regular feedback, and opportunities for development.
• Foster a positive, accountable, and collaborative work environment where safety, teamwork, and continuous improvement are everyday priorities.
• Coordinate daily warehouse activities, including receiving, inventory management, order picking, packing, and shipping, to ensure work is completed accurately and on schedule.
• Monitor workflow throughout the shift, adjusting priorities and allocating resources to meet changing operational demands.
• Maintain inventory accuracy by overseeing cycle counts, investigating discrepancies, and supporting ongoing inventory control initiatives.
• Identify opportunities to improve warehouse processes, productivity, and space utilization while helping implement practical solutions that enhance efficiency.
• Ensure compliance with company policies, health and safety regulations, and quality standards while promoting safe work practices at all times.
• Conduct regular safety inspections, address potential hazards, and support ongoing health and safety initiatives.
• Monitor key operational metrics and prepare reports related to productivity, inventory accuracy, and team performance.
• Work closely with the Warehouse Manager and cross-functional teams to support operational goals, resolve challenges, and contribute to continuous improvement projects.
• Support employee onboarding, training, scheduling, and performance management to help build a knowledgeable and engaged team.

Skills

Warehouse leadership

Inventory control

Shipping & receiving

Team coaching

Continuous improvement

Communication

Organizational skills

Health and safety

Lean/5S

Problem solving

Tools

WMS

ERP

Microsoft Office

Job description

Supervisor – Warehouse

Department: Supply Chain / Operations

Reports To: Warehouse Manager

Salary range: $60-70k commensurate with experience

Are you passionate about leading people and building high-performing teams?

At Hagen Group, we're committed to delivering quality products that improve the lives of pets around the world. We're looking for an experienced Warehouse Supervisor who thrives in a fast-paced environment and enjoys coaching teams, improving processes, and ensuring our operations run safely and efficiently.

In this role, you'll provide day-to-day leadership for warehouse operations while helping drive continuous improvement across receiving, inventory, order fulfillment, and shipping. You'll work closely with the Warehouse Manager to create an engaged team, maintain high operational standards, and deliver exceptional service to our customers.

Why Join Hagen Group?

Hagen Group is a trusted, Canadian, family-run business founded in 1955 with a commitment to innovation and quality that continues today. Headquartered in Montreal with a global presence, our family of leading pet care brands is dedicated to improving the lives of pets—and the people who love them. We believe great teams build great businesses, and we're proud to foster a collaborative, supportive workplace where employees can grow and make a meaningful impact.

How You'll Be Contributing

• Lead, coach, and support a team of warehouse employees by providing clear direction, regular feedback, and opportunities for development.
• Foster a positive, accountable, and collaborative work environment where safety, teamwork, and continuous improvement are everyday priorities.
• Coordinate daily warehouse activities, including receiving, inventory management, order picking, packing, and shipping, to ensure work is completed accurately and on schedule.
• Monitor workflow throughout the shift, adjusting priorities and allocating resources to meet changing operational demands.
• Maintain inventory accuracy by overseeing cycle counts, investigating discrepancies, and supporting ongoing inventory control initiatives.
• Identify opportunities to improve warehouse processes, productivity, and space utilization while helping implement practical solutions that enhance efficiency.
• Ensure compliance with company policies, health and safety regulations, and quality standards while promoting safe work practices at all times.
• Conduct regular safety inspections, address potential hazards, and support ongoing health and safety initiatives.
• Monitor key operational metrics and prepare reports related to productivity, inventory accuracy, and team performance.
• Work closely with the Warehouse Manager and cross-functional teams to support operational goals, resolve challenges, and contribute to continuous improvement projects.
• Support employee onboarding, training, scheduling, and performance management to help build a knowledgeable and engaged team.

What You'll Bring

• Previous experience leading warehouse or distribution teams in a fast-paced environment.
• Strong knowledge of warehouse operations, inventory control, shipping, receiving, and material handling practices.
• Experience using Warehouse Management Systems (WMS), ERP systems, and Microsoft Office.
• Excellent leadership, communication, and organizational skills with the ability to motivate and develop others.
• Strong problem-solving abilities with a continuous improvement mindset.
• Ability to prioritize competing demands while maintaining accuracy and attention to detail.
• Knowledge of health and safety regulations and best practices within a warehouse environment.
• Experience with Lean, 5S, or continuous improvement initiatives is considered an asset.
• Forklift certification or experience operating material handling equipment is considered an asset.