Warehouse Supervisor

Cainiao Group; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A global logistics company located in Kalamazoo, Michigan, is looking for a Warehouse Manager to oversee and improve warehouse operations. This role involves managing returns, analyzing data for performance enhancement, and ensuring effective communication in English, with German language skills preferred. Candidates should have a degree in logistics management and at least 2 years of relevant experience in warehouse management, especially in a cross-border context. The organization emphasizes achieving high levels of customer satisfaction while optimizing processes.

Qualifications

• At least 2 years of experience in warehouse management, with overseas experience preferred.
• Must be fluent in English for effective communication with overseas teams.
• Familiarity with WMS and strong data analysis skills are required.

Responsibilities

• Manage returns for the warehouse, implementing standard processes.
• Coordinate returns acceptance and improve processing efficiency.
• Analyze returns data and provide suggestions for improvement.

Skills

Warehouse management experience

Data analysis

Problem-solving

Fluent in English

German language skills

Education

Majors in logistics management

Tools

Warehouse management systems (WMS)

Job description

Overview

A chieve warehouse performance objectives, in particular by establishing warehouse on-the-floor operation excellence daily management methods; define cost saving, productivity and service level improvement opportunities, measure performance, analyze opportunities, improve and control performance, constantly aim to reach the ultimate goal to establish outstanding customer satisfaction, speed inbound to outbound cycle time and eliminate errors.

Responsibilities

• Overall responsibility for handling returns for the warehouse, developing and implementing standard returns procedures;
• Coordinate returns acceptance, registration, classification, and processing to improve returns processing efficiency;
• Analyze returns data and provide improvement suggestions to reduce returns rates and ensure smooth business operations.

Job Requirements

• Majors in logistics management, supply chain management, etc. are preferred.
• Work experience: At least 2 years of experience in warehouse management, and those with overseas warehouse management experience are preferred.
• Language skills: Fluent in English, able to communicate effectively with overseas customers and teams. Those who can speak German are preferred;
• Skill requirements: Familiar with warehouse management systems (WMS) and related software, with good data analysis and problem-solving skills.