Warehouse Supervisor

Kids for the Future; Charlotte (NC); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

Time Away

Saving for the Future

Work-Life

Job summary

SATO America LLC is seeking a detail‑oriented Warehouse Supervisor to lead floor operations, supervise and coach staff, and ensure accurate receiving, shipping, and inventory. You will drive productivity, safety, and process improvements on a daily basis on the Charlotte floor.

The ideal candidate has 4–6 years of warehouse leadership, strong hands‑on experience with ERP/WMS and Microsoft D365, and forklift certification.

Qualifications

• Must have knowledge of inventory control and warehouse systems (ERP/WMS).
• Solid working knowledge of Microsoft D365, especially Outlook and Excel.
• 4–6 years of warehouse or distribution experience, including supervisory responsibility.
• Strong hands-on leadership style.
• Ability to operate forklifts and warehouse equipment.
• Forklift certification to train and certify all warehouse associates.

Responsibilities

• Supervise day-to-day warehouse operations.
• Assign daily work and adjust staffing as needed.
• Lead, train, and coach warehouse associates. Provide disciplinary action when necessary.
• Attract, retain and develop a collaborative and cohesive team.
• Responsible for performance appraisals, timecard approval, and time off request approval for all warehouse associates.
• Maintain a strong on-floor presence; assist with receiving, picking, packing, shipping, and staging as needed.
• Hold regular meetings with warehouse associates.
• Ensure standard operating procedures (SOPs) are current and followed consistently.
• Respond to customer feedback and warehouse related corrective actions within the company quality system.

Skills

ERP/WMS

Microsoft D365

Excel

Leadership

Tools

D365

Forklift Certification

Job description

• Location 14125 South Bridge Circle,Charlotte, NC, 28273,United States
• Employee Type FT Non-Exempt

SATO America is seeking a detail-orientated, service-focused, Warehouse Supervisor.

At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world.In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world.Do you have what it takes to be our customer’s most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.

SUMMARY:

This role requires a working leader who is comfortable on the warehouse floor, supervising employees, ensuring efficient and accurate receiving, shipping, and inventory.

The ideal candidate leads by example, supports the team daily, and helps maintain high standards for productivity, accuracy, and safety.

DUTIES & RESPONSIBILITIES

Daily Operations & Supervision

• Supervise day-to-day warehouse operations
• Assign daily work and adjust staffing as needed
• Lead, train, and coach warehouse associates. Provide disciplinary action when necessary
• Attract, retain and develop a collaborative and cohesive team.
• Responsible for performance appraisals, timecard approval, and time off request approval for all warehouse associates
• Maintain a strong on-floor presence; assist with receiving, picking, packing, shipping, and shipping, and staging as needed
• Hold regular meetings with warehouse associates
• Ensure standard operating procedures (SOPs) are current and followed consistently. Revise work instructions and procedures when necessary
• Respond to customer feedback and warehouse related corrective actions within the company quality system

Inventory & Accuracy

• Support inventory control including receiving accuracy, cycle counts, and physical inventories
• Monitor all cycle counts and after thorough analysis, write up the appropriate adjustment form for approval.
• Supervise annual inventory including all: preliminary work, actual counting/recounting, and report results to management.
• Ensure proper storage, labeling, and material handling

Safety & Compliance

• Enforce safety rules and company policies
• Conduct safety talks and routine inspections
• Ensure proper functioning of all warehouse tools and equipment
• Perform safe operation of all equipment, including Powered Industrial Truck operations (PITO), hand tools, and other equipment in the operation.
• Ensure compliance with OSHA and company safety standards

Communication & Coordination

• Communicate operational issues, staffing needs, and performance updates to management
• Coordinate with transportation, customer service, and purchasing teams

Productivity, KPIs & Performance

• Monitor daily productivity, order accuracy, and labor efficiency

Track and monitor key performance indicators (KPIs) such as:

• Order accuracy
• On-time shipping
• Productivity and labor efficiency
• Inventory accuracy
• Safety metrics
• Communicate KPI expectations to the team and hold associates accountable
• Identify performance gaps and assist with corrective actions and coaching
• Recommend process improvements to improve KPI results.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Must have knowledge of inventory control and warehouse systems (ERP/WMS)
• Solid working knowledge of Microsoft D365, especially Outlook and Excel
• 4–6 years of warehouse or distribution experience, including supervisory responsibility
• Strong hands-on leadership style
• Ability to work flexible hours based on operational needs
• Ability to operate forklifts and warehouse equipment
• Forklift certification to train and certify all warehouse associates
• Experience in fast-paced or high-volume warehouse environments with the ability to multitask.
• Must be results orientated.
• Ability to handle situations with tack and diplomacy.
• Excellent leadership skills to promote and foster and engaged and empowered team,
• Must demonstrate a sense of urgency and accountability in responding to operational needs
• Excellent verbal and written interpersonal communication skills.
• Ability to manage competing priorities, shift gears to react to urgent scenarios and meet daily commitments.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10–20-pound objects. Must be able to lift 70 pounds for short distances.

While performing the duties of this job, the employee is regularly required to stand; use hands and fingers to hold or grip; handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SATO America LLC offers a highly competitive salary in addition to an outstanding, market-leading benefits program. SATO’s total compensation package extends well beyond your paycheck as it's designed to support and enrich your personal and professional life. See our benefit line-up below:

• Health & Wellness: medical, vision, and dental insurance to include coverage for domestic partners. SATO contributes approximately 75% to the cost of employees’ health insurance coverage along with 100% company paid Life & AD&D, short-term and long-term disability insurance, and a pre-tax Health Savings Account with an employer contribution of $500.00 or $1,000.00 depending on elected medical coverage.
• Time Away: We observe 10 company-paid holidays per year and up to ten (10) days accrued vacation time in the first year. Eleven (11) days at year two (2). Twelve (12) days at year three (3). Thirteen (13) days at year four (4) and fifteen (15) days at year five (5). We also offer six (6) accrued personal days for you to use for things like weddings, moving, mental health, religious holiday, sick child or for anything that is truly personal.
• Saving for the Future: plan for your short-term and long-term goals with our 401(k)-retirement savings plan with employer match with no vesting schedule. You are fully vested on the first of the month following 30 days of employment. SATO will match 100%/dollar-for-dollar of your 401(k)-deferral amount of the first 3% of your pay and an additional match of 50%/$.50 on the next 2% of your pay. For example, if you defer 5% of your pay into the 401(k) Plan, SATO will make a 4% matching contribution.
• Work-Life: we offer an Employee Assistance Program for employees and eligible family members, career development, growth opportunities, and referral bonuses.

SATO America LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you are excited about this role but do not meet all the qualifications listed above, we encourage you to apply. We are focused on creating and fostering a diverse and inclusive workforce. SATO America LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.