The Role
Are you a high-performing operations leader ready to take on a career-defining opportunity? General Motors (GM) is seeking a Site Leader to lead our Flint, MI Customer Care and Aftersales (CCA) operation. This is not a conventional Tier One site-it is a complex, integrated processing-and-paint operation that combines sheet-metal processing, painting, warehousing, dealer-direct activity, and redistribution/carload work.
What You'll Do
- Full site ownership across safety, environmental compliance, quality, cost, delivery, productivity, and employee engagement.
- Leading a site workforce of approximately 350 employees, while building a high-performance culture across 31 salaried team members through feedback, accountability, inclusion, engagement, and visible presence on the operating floor.
- Providing strategic and operational leadership across sheet-metal processing, paint operations, warehousing, dealer-direct activity, and redistribution/carload work.
- Driving operational excellence through strategic planning, standardized work, lean methods, continuous improvement, and disciplined change leadership.
- Maintaining robust paint-process controls across ELPO/e-coat, sealer, booth, and topcoat operations, including regenerative thermal oxidizer requirements, continuous temperature recording, minimum retention time, and no-visible-emissions controls.
- Leading environmental stewardship for on-site wastewater treatment and paint-related chemical, solvent, ELPO/phosphate, sludge, and wastewater streams.
- Using operating data and key performance indicators to improve volume, productivity, labor utilization, overtime, quality, service, and cost.
- Building strong partnerships with labor representatives and business stakeholders; navigating labor relations with confidence, integrity, and respect.
- Establishing clear goals, operating rhythms, performance standards, and action plans aligned with CCA and GM business objectives.
- Ensuring compliance with GM policies, safety requirements, environmental standards, collective bargaining agreements, and applicable laws.
- Leading response to operational disruptions, customer-impacting issues, safety or quality concerns, material-flow constraints, and environmental events-including conditions that could require process shutdown, material strip-out, or escalation.
- Managing site staffing, workforce planning, timekeeping, overtime, succession planning, talent development, performance management, preventive maintenance, and capital priorities.
- Collaborating across CCA and with engineering, quality, EHS, supply chain, HR/LR, finance, and other corporate functions to align site performance with broader business goals.
- Representing the facility in CCA leadership reviews and communicating performance, risks, opportunities, recovery plans, and resource needs.
- Promoting a customer-first mindset that supports GM dealers, ACDelco customers, accessory customers, and other CCA stakeholders.
Your Skills & Abilities (Required Qualifications)
- Bachelor's degree; advanced degrees or relevant certifications are a plus.
- 10+ years of progressive leadership experience in manufacturing, processing, warehousing, distribution, logistics, or another high-volume operating environment.
- A proven track record delivering results across safety, environmental compliance, quality, delivery, cost, productivity, and employee engagement.
- Experience leading complex operations involving manufacturing or processing, paint or chemical controls, warehousing, material flow, transportation, or customer fulfillment.
- Experience leading salaried and hourly teams, partnering with unions or represented workforces, developing leaders, building high-performing teams, and leading change and transformation.
- Experience managing budgets, staffing, maintenance, capital priorities, operational metrics, and continuous-improvement initiatives. Skilled at using data and KPIs to identify trends, prioritize resources, and sustain improvements; familiarity with warehouse, manufacturing, or process-control systems is a plus.
- Strong analytical, decision-making, communicatio