Warehouse & Service Operations Manager

Great Rooms Furniture & Mattresses; Gaylord (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

401(k) matching

Competitive salary

Employee discounts

Job summary

Great Rooms Furniture & Mattresses, a locally owned retailer in Michigan, is seeking an organized, dependable leader to oversee our warehouse, delivery, and service operations. This is a full-time role that focuses on leading people, solving problems, and driving daily operations to keep customers comfortable and satisfied.

Based in Gaylord with opportunities to grow with a growing furniture retailer, you will coordinate receiving, inventory accuracy, and delivery logistics while partnering with

Qualifications

• Experience in operations, warehouse management, logistics, or team leadership.
• Strong organizational skills with attention to detail.
• Ability to lead employees, manage schedules, and maintain accountability.
• Confidence using technology and learning new systems.
• Excellent communication, problem-solving, and follow-through.
• Positive, proactive attitude and willingness to take ownership.
• Furniture industry experience is a plus, but not required.

Responsibilities

• Lead the Team: Oversee warehouse, delivery, and transfer employees, including scheduling, productivity, training, and accountability.
• Manage Operations: Coordinate receiving, inventory accuracy, product transfers, and delivery logistics.
• Oversee Customer Service: Coordinate furniture repairs, service appointments, warranty claims, and vendor follow-up.
• Improve Processes: Identify ways to improve organization, efficiency, communication, and workflow.
• Solve Problems: Work closely with store leadership to keep daily operations running smoothly and customers happy.
• Pitch In: Provide hands-on warehouse support when needed, while keeping leadership and coordination as your primary focus.

Skills

Operations leadership

Warehouse management

Logistics planning

Team leadership

Communication

Problem solving

Job description

Benefits

• Free uniforms
• Paid time off
• 401(k) matching
• Competitive salary
• Employee discounts

At Great Rooms Furniture & Mattresses, we're just here to make people comfortable! We're a locally owned, growing furniture retailer looking for an organized, dependable, and people-focused leader to oversee our warehouse, delivery, and service operations.

This is a great opportunity for someone who enjoys leading people, solving problems, improving processes, and taking ownership of daily operations.

We're looking for someone who can keep people, products, and processes moving in the right direction!

What You'll Do

• Lead the Team: Oversee warehouse, delivery, and transfer employees, including scheduling, productivity, training, and accountability.
• Manage Operations: Coordinate receiving, inventory accuracy, product transfers, and delivery logistics.
• Oversee Customer Service: Coordinate furniture repairs, service appointments, warranty claims, and vendor follow-up.
• Improve Processes: Identify ways to improve organization, efficiency, communication, and workflow.
• Solve Problems: Work closely with store leadership to keep daily operations running smoothly and customers happy.
• Pitch In: Provide hands-on warehouse support when needed, while keeping leadership and coordination as your primary focus.

What We're Looking For

• Experience in operations, warehouse management, logistics, or team leadership.
• Strong organizational skills and attention to detail.
• Ability to lead employees, manage schedules, and maintain accountability.
• Confidence using technology and learning new systems.
• Excellent communication, problem-solving, and follow-through.
• A positive, proactive attitude and willingness to take ownership.

Furniture industry experience is a plus, but not required! We value strong leadership and organizational skills and welcome candidates from other industries.

Compensation & Benefits

• $45,000–$60,000 annually, based on experience and qualifications.
• Full-time, Monday–Friday, typically 9 AM–5 PM. 1 Saturday a month.
• Earned sick/vacation time in accordance with company policy.
• SIMPLE IRA retirement plan with a 2% automatic employer contribution.
• Opportunities for professional growth and expanded responsibilities.

Why Great Rooms?

We're a locally owned business with an exciting future, including a brand-new Gaylord showroom on the horizon!

We believe in treating people well, working together, and taking pride in what we do. You'll have the opportunity to lead a team, contribute ideas, and make a meaningful impact as our company grows.

If you're a natural leader who loves organization, teamwork, and making things run better, we'd love to meet you!