Warehouse Returns Specialist

Steinhafels; Bolingbrook (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Returns Specialist, where your attention to detail and organizational skills will shine. This role is pivotal in ensuring the efficient processing of returned products, contributing to the company's commitment to exceptional service and customer satisfaction. You'll work in a collaborative environment that values teamwork and innovation, all while enjoying the benefits of being part of a 100% employee-owned organization. If you're ready to make a difference and help customers achieve their dream homes, this opportunity is for you!

Benefits

Employee Stock Ownership Plan (ESOP)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

401(k) with company match

Flexible Spending Account (FSA)

Educational Assistance

Pet Insurance

Qualifications

• Strong verbal and written communication skills are essential.
• Attention to detail and organizational skills are critical for success.

Responsibilities

• Inspect and process returned products to meet quality standards.
• Maintain organization and accuracy in the returns process.

Skills

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Basic Computer Skills

Ability to Multi-task

Forklift Operation

Tools

Warehouse Management Systems

Job description

Overview

Steinhafels is now hiring for a Returns Specialist at our Bolingbrook facility. We pride ourselves on delivering high-quality furniture and exceptional service. As a growing leader in the furniture industry, we are committed to innovation, teamwork, and sustainability. Our goal is to be the number one premier furniture delivery service in our market. Join us and help to provide value and help our customers achieve the beautiful homes of their dreams!

This is an hourly position paying $18.50/hour with the potential to earn an additional $1.50 per hour through a perfect attendance bonus.

Why Join Us?Employee Ownership: Steinhafels is a 100% employee owned companyCollaborative Environment: Work alongside a dedicated team that values collaboration and innovation.

Our Benefits (based on eligibility):

Participation in the Employee Stock Ownership Plan (ESOP)Medical, Dental, and Vision InsuranceLife Insurance & Disability Coverage401(k) with company matchFlexible Spending Account (FSA)Educational AssistancePet Insurance Access to the company EAPApply Today and Be Part of Our Success!

Responsibilities

General Function: The Returns Specialist is responsible for the proper receipt and processing of all products returned to the Distribution Center from delivery teams. This role ensures the efficient flow of returned products through the Driver Check-in area, maintaining accuracy and organization throughout the returns process.

Responsibilities:

• Inspect all returning products to ensure quality and condition standards are met.
• Wrap, prep, and properly handle all returned products for further processing.
• Assess the disposition of returned products.
• Load and unload designated carts with returned products in a timely and organized manner.
• Complete all necessary paperwork associated with returns, ensuring accuracy and error-free documentation.
• Perform data entry into the warehouse management systems, ensuring correct tracking and processing of returns.
• Tag and label returned products according to company procedures.
• Move and lift products off returning delivery trucks, ensuring safe handling and proper storage.

• Conduct basic lift truck maintenance, including pre-trip inspections and reporting any preventative maintenance issues.
• Maintain organization within designated aisles to ensure a clean and efficient workspace.

Qualifications

Physical Demands:

• Regular lifting, pushing, pulling and moving of furniture up to 100#’s
• Regular walking, bending, twisting, climbing, carrying, pushing, pulling, crouching and kneeling

Position Requirements:

• Requires strong verbal and written communication skills
• Requires good organizational skills and the ability to multi-task
• Must have a strong attention to detail
• Basic computer skills with a commitment to learn warehouse management systems
• Requires punctuality and regular attendance
• Must be comfortable with heights
• Must have the ability to operate a stand-up forklift

Working Conditions:

• Will work primarily inside the Steinhafels distribution center
• Will work on floor level up to 40 feet high on order picker