Warehouse Returns Lead: Drive Accurate Credits & Team Growth

Sonepar USA, Inc.; Portland (OR); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Tuition Reimbursement

Employee referral bonus

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Résumé du poste

North Coast Electric is hiring a Warehouse Returns Lead for the Portland RDC #950. This role drives the daily returns workflow, supports customer credits, inventory control, safety, and cross-team communication with sales and counter staff.

You will review returns, coordinate restocking, and ensure accurate, timely credits while coaching associates and upholding safety standards. This full-time position requires onsite work and offers comprehensive benefits.

Qualifications

• Previous warehouse, returns, inventory, or related distribution experience.
• Ability to communicate clearly and professionally in person and in writing.
• Basic computer skills and experience using RF scanning or similar warehouse technology.

Responsabilités

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and elevate unresolved issues to the supervisor or manager.
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
• Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards.
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
• Lead by example and model safe, accurate, efficient, and respectful work practices.
• Set clear daily priorities and follow up on completion, quality, and service expectations.
• Coach associates constructively, recognize progress, and address performance gaps promptly.
• Work effectively across departments and communicate issues before they affect customers or workflow.
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
• Perform other duties as assigned.

Connaissances

Warehouse operations

Returns processing

RF scanning

Outils

RF scanners

Description du poste

North Coast Electric is hiring a Warehouse Returns Lead for the Portland RDC #950. This role drives the daily returns workflow, supports customer credits, inventory control, safety, and cross-team communication with sales and counter staff.

You will review returns, coordinate restocking, and ensure accurate, timely credits while coaching associates and upholding safety standards. This full-time position requires onsite work and offers comprehensive benefits.