Department Supervisor 1

Rooms To Go; Lakeland (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Associate discounts

Life insurance

Disability insurance

Paid time off

EAP

Wellness programs

Job summary

Rooms To Go is seeking a Customer Pickup Supervisor to lead the daily operations of the customer pickup area in our Distribution Center, ensuring accurate order fulfillment, efficiency, and outstanding service. You’ll be the first contact for customers collecting furniture purchases and will help create a positive, safe, and organized pickup experience.

This role follows a retail schedule, regularly working Friday through Monday with weekend closing shifts.

Qualifications

• Supervisory or team-lead experience in a warehouse or retail distribution environment.
• Customer-facing role with focus on service quality.
• Strong leadership and communication skills.
• Knowledge of warehouse operations and order fulfillment processes.
• Commitment to safety and operational excellence.
• Basic computer proficiency and use of inventory systems preferred.

Responsibilities

• Supervise the daily operations of the customer pickup department to ensure efficient workflow and outstanding customer service.
• Serve as the primary point of contact for customers arriving to pick up furniture purchases, providing a welcoming and professional experience.
• Coordinate the timely and accurate retrieval of customer orders with warehouse associates.
• Train new employees on departmental procedures, operational processes, and customer service expectations.
• Plan and assign daily work to ensure productivity and service goals are achieved.
• Lead pre-shift meetings and reinforce safety standards and best practices.
• Assist associates with daily responsibilities and provide hands-on support during peak business periods.
• Address customer concerns and operational issues with professionalism and urgency.
• Monitor department performance and identify opportunities to improve efficiency and the customer experience.
• Operate powered warehouse equipment as needed.
• Maintain compliance with company policies, safety procedures, and operational standards.
• Support other Distribution Center departments as business needs require.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Leadership

Warehouse operations

Safety awareness

Computer basics

Job description

The Customer Pickup Supervisor is responsible for leading the daily operations of the customer pickup area within our Distribution Center, ensuring orders are fulfilled accurately, efficiently, and with exceptional customer service. As the first point of contact for customers picking up their furniture purchases, this role plays a key part in creating a positive customer experience while maintaining a safe, organized, and productive operation. This position follows a retail operating schedule and is regularly scheduled to work Friday through Monday, including weekend closing shifts.

Responsibilities

• Supervise the daily operations of the customer pickup department to ensure efficient workflow and outstanding customer service.
• Serve as the primary point of contact for customers arriving to pick up furniture purchases, providing a welcoming and professional experience.
• Coordinate the timely and accurate retrieval of customer orders with warehouse associates.
• Train new employees on departmental procedures, operational processes, and customer service expectations.
• Plan and assign daily work to ensure productivity and service goals are achieved.
• Lead pre-shift meetings and reinforce safety standards and best practices.
• Assist associates with daily responsibilities and provide hands‑on support during peak business periods.
• Address customer concerns and operational issues with professionalism and urgency.
• Monitor department performance and identify opportunities to improve efficiency and the customer experience.
• Operate powered warehouse equipment as needed.
• Maintain compliance with company policies, safety procedures, and operational standards.
• Support other Distribution Center departments as business needs require.
• Perform other duties as assigned.

Qualifications

• Previous supervisory, team lead, or management experience in a warehouse, distribution center, fulfillment, manufacturing, or retail operations environment.
• Experience working in customer-facing operations with a strong commitment to customer satisfaction.
• Knowledge of warehouse operations, inventory movement, order fulfillment, or merchandise pickup processes.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to resolve customer concerns and make sound decisions in a fast‑paced environment.
• Basic computer proficiency and experience using warehouse or inventory systems is preferred.
• Demonstrated commitment to workplace safety and operational excellence.
• Ability to motivate, mentor, and develop team members while maintaining a positive work environment.

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

Applicants must be authorized to work in the U.S.