Warehouse Ops Leader - Strategy, KPIs & Customer Focus

onelineage

Stevens Point (WI)

On-site

USD 85,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage seeks an Operations Manager to provide strategic direction and operational leadership for a mid-sized warehouse. You’ll recruit, train, and develop staff, drive performance against KPIs, and manage budgets and space utilization.

Responsibilities include collaborating with the Sales Manager on account strategies, planning quotes, negotiating contracts, and ensuring top-tier customer service and safety compliance across storage and distribution operations.

Qualifications

Bachelor's Degree or equivalent work experience.
4 years' Operations Management experience in Supply Chain or related field.
Experience with strategy/annual plans and bottom-line cost/efficiency management.
Experience with Six Sigma and/or LEAN.
Experience managing, training, and developing people in operation roles.
Proficient computer skills, including Microsoft Office Suite.
Demonstrated Experience working with Warehouse Management Systems (WMS).
Excellent verbal and written communications skills including the ability to interact with internal and external customers.
Ability to travel up to 25%.
Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company PPE.

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness.
Achieve company performance goals including internal and external KPIs, such as Labor to Revenue (LTR), truck turn times, and customer service standards.
Review and analyze all warehouse activities and costs to drive process improvement.
Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
Establish and ensure facilities have excellent focus on customer service and client relationships.
Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets.
Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety.