Warehouse Operator, Clerk

Dsv Air & Sea SAU; Frederick, Northern (MD, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

The Warehouse Clerk at DSV (Solutions division) handles customer orders promptly and accurately, ensuring shipping and receiving documents align with work instructions. A major responsibility is timely input of orders, shipments, receipts and inventories, with precise record keeping and paperwork.

Responsibilities include coordinating last-minute shipping requests, prioritizing orders by pickup times, providing tracking information, and maintaining courteous customer communication while

Qualifications

• High school diploma or GED required.
• Strong customer service and data-entry skills.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to inquiries concerning receipts, shipments, inventory counts, etc.

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High school diploma or GED

Job description

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.com and follow us onLinkedInandFacebook.

Division:Solutions
Job Posting Title: Warehouse Operator, Clerk
Time Type: Full Time

POSITION SUMMARY

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer
• orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.

Quality Control Responsibilities:

The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.

Associates will verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.

Associates will stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance:

All associates are responsible for executing all safety protocols and will accomplish all job tasks in a manner that promotes safety.

Associates are responsible for the cleanliness and orderliness of the facility. Associates must also maintain a clean, neat, orderly work area, and assist in security of the warehouse.

Associates will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.

OTHER DUTIES (Site Specific)

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

• None