Warehouse Operator Specialist

Dsv Air & Sea SAU; Independence, Northern (KY, KY); Hybrid; USD 33,000 - 41,000; Full time

Job summary

DSV is seeking a Warehouse Clerk to process customer orders, handle paperwork, and coordinate shipping tasks. The role runs a 1A shift from 5:00am to 5:30pm on Sunday, Monday, Tuesday and alternating Wednesdays.

The position offers base pay with location-based compensation and opportunities to engage with operations and customer service teams. You will enter orders, verify shipments, and maintain accurate documentation while communicating with customers and internal teams.

Qualifications

• Must have a high school diploma or general education degree (GED).
• Strong attention to detail and accuracy in documentation and data entry.
• Good verbal and written communication skills; able to respond to customers professionally.
• Preferred: customer service experience including phone calls and operating office equipment.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operations, expediting orders as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff and furnish shipping/tracking information.
• Maintain relationship with customers by responding to inquiries in a courteous, efficient manner and report feedback to management.
• Enter and verify data regarding orders, shipments, receipts, adjustments in the system.
• Ensure accuracy of receiving/shipping documents and maintain related files.

Skills

Customer service

Attention to detail

Verbal and written communication

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.com and follow us onLinkedInandFacebook.

Division:Solutions
Job Posting Title: Warehouse Clerk
Time Type: Full Time

For this position, the expected base pay range is $24.40/Hourly – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy

POSITION SUMMARY

Schedule is 1A/ 5:00am - 5:30pm Sunday/Monday/Tuesdayand every other Wednesday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

Process all customer orders in a timely and accurate manner.

Generate all related paperwork and necessary information required for customer

orders, checking all orders for special requests and shipping paperwork.

Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.

Prioritize customer orders according to scheduled pick-up time or pier cutoff.

Furnish shipping and tracking information as required.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.

Report customer feedback to management, including any signs of customer dissatisfaction.

Oversee all paperwork associated with orders and maintain the corresponding files.

Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

Operate the computer terminal in a proficient manner.

Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

Ensure the accuracy of all receiving and shipping documents.

Gather and maintain all data and records relative to shipping and receiving activities.

Assist in resolving any discrepancies.

Collect all documentation for inbound freight and route to the proper record-keeping unit.

Comply with all DSV Work Instructions.

Quality Control Responsibilities:

• The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Associates will verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Associates will stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance:

• All associates are responsible for executing all safety protocols and will accomplish all job tasks in a manner that promotes safety.
• Associates are responsible for the cleanliness and orderliness of the facility. Associates must also maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Associates will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.

OTHER DUTIES (Site Specific)

Other clerical duties, including backup support as assigned.

Performs other duties as assigned.

Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

None

Other

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Basic computer skills

Working knowledge of computerized applications (Microsoft Suites)

Language Skills

Mathematical Skills

Basic level

Other

Strong attention to detail accuracy and accomplish job task in a timely manner.

Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

Occasionally

Frequently

Walking and Standing

Constantly

Ability to Lift/Carry and Push/Pull

Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is $24.40/Hourly – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.